SaaS Service & Operations Leader | Automation & AI

Lorien; Glasgow; Hybrid; GBP 70,000 - 80,000; Full time

Job summary

A leading technology services company is seeking a Head of Service & Operations to shape the Service Delivery and Operations function. You will lead initiatives to embed automation and AI in a fast-growing SaaS environment. The ideal candidate will bring proven leadership experience in operational roles and a strong understanding of Azure management. This role offers a salary range of £70,000 - £80,000 plus benefits, including private medical and generous holidays.

Benefits

Private medical insurance

Critical illness coverage

Generous holidays

Qualifications

• Proven leadership experience in a tech-driven environment.
• Knowledge of Microsoft Azure for cost management.
• Experience implementing automation and AI.

Responsibilities

• Lead new processes in the Service Delivery Model.
• Manage operational excellence through Power BI dashboards.
• Align technical and commercial teams for seamless service.

Skills

Leadership in service delivery

Microsoft Azure knowledge

Data-led decision making

Stakeholder management

Experience with Power BI

Tools

Azure Management Tools

Power BI

Job description

A leading technology services company is seeking a Head of Service & Operations to shape the Service Delivery and Operations function. You will lead initiatives to embed automation and AI in a fast-growing SaaS environment. The ideal candidate will bring proven leadership experience in operational roles and a strong understanding of Azure management. This role offers a salary range of £70,000 - £80,000 plus benefits, including private medical and generous holidays.