Run Lead

DXC Technology; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading IT solutions enterprise is seeking a Run Leader in Cheltenham/Gloucester. The role involves driving cost optimization and ensuring compliance with SLAs/KPIs. The ideal candidate will embrace Agile methodologies, handle complexity and pressure, and coordinate service improvements. The position emphasizes in-person collaboration while supporting individual work styles and wellbeing in an inclusive environment. Applicants must have UK national security clearance due to sensitive requirements.

Qualifications

• Ability to accept strategic direction from broader account.
• Experience working within a client environment.
• Ability to handle complexity and pressure.
• Willingness to embrace and champion change.

Responsibilities

• Ensure visibility of contractual deliverables to Run teams.
• Deliver service within a DevSecOps model.
• Implement a Business Continuity Plan (BCP).
• Facilitate daily stand-ups with the Run Lead community.
• Own the Business As Usual (BAU) service.

Skills

Strategic Direction Acceptance

Agile Methodologies

Tenacity and Drive

Results-Driven Mindset

Job description

Job Description

Run Leader

Location: Cheltenham/Gloucester - on site 5 days per week

Due toяду Security clearance requirements candidates must be UK nationals or sole British citizens and resided in the UK for 10 years or more.

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

At DXC, one of our platinum accounts has openings for a Run Leader. This role will include driving cost optimisation, enabling the account to achieve SLA/KPI compliance and coordinating recommendations for improvements to services.

Role responsibilities

• Ensuring the Run teams have visibility of contractual deliverables with full understanding of the client’s critical key deliverables.
• Delivering service within a DevSecOps model, proactively using Agile methodologies to drive efficiency.
• Ensuring a Business Continuity Plan (BCP) is in place for your represented service and linked to the client BCP where appropriate.
• Running a daily stand up with the Run Lead community to help provide direction and escalation.
• Owning the BAU service and being the single service owner responsible for meeting contractual SLAs.

What you will bring to the team

• A maturity to accept strategic direction from the broader account and ability to work within a client environment.
• An outside-the-box mindset that can handle ambiguity
• An ability to deal with complexity and pressure while taking initiative and making decisions.
• Tenacity and drive with a willingness to embrace and champion change.
• A willingness to travel to client/account meetings when required.A self-starter attitude that’s results-driven.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.