RTA EL PL Lawyer

Direct Line Insurance Group; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance company is seeking a Legal Claims Handler to manage Claimant Employers Liability claims and Personal Liability claims. The ideal candidate will have proven experience in RTA, EL, or PL claims handling. Responsibilities include negotiating settlements, documenting client activities, and providing legal guidance. This role offers a hybrid work model, allowing flexibility and a balanced work-life environment, alongside competitive benefits including a pension plan and performance-based bonus.

Benefits

9% employer contributed pension

Up to 10% annual performance-based bonus

50% off home motor and pet insurance

EV car scheme

Generous holidays

Employee discounts and cashback

Qualifications

• Proven experience in handling RTA / EL / PL claims.
• Knowledge of Pre Action Protocols and relevant statute.
• Experience with Case Management Systems.

Responsibilities

• Manage clients' claims and maintain accurate documentation.
• Conduct necessary investigations into circumstances of claims.
• Provide correct legal advice and manage client expectations.
• Negotiate settlements on terms favorable for clients.
• Draft necessary court documents and manage cases efficiently.

Skills

Strong communications skills

Time Management

Legal Research

Problem-solving

Microsoft Office

Education

Legal Claims Handler experience

Legal Executive or Solicitor qualification

Job description

About us

DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm our diversely talented team support and guide customers through life's toughest moments. Its a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our website.

The role

Reporting to the Litigation Team Leader you will be handling a caseload of Claimant Employers Liability claims, Personal Liability claims and unusual Road traffic Accidents such as Pedestrian or Cyclist claims.

What you’ll be doing

Managing a clients claim by continually using the firms technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately.

Completing all necessary investigations into the circumstances of the incident and the value of the clients claim carrying out legal research as required. Collating and reviewing the evidence. Assessing prospects of the claim succeeding on its the likely value of the claim for personal injury and recoverability of financial losses.

Ensuring clients are provided the correct legal advice. Where appropriate managing clients expectations explaining decisions and the steps in the claims process clearly and succinctly and ensuring clients are treated fairly at all times.

Negotiating settlement on the best possible terms for the Client ensuring that instructions are complied with or taken at the necessary points. Ensuring that the legal expenses provider is kept updated at all key stages.

Drafting the necessary documents to issue court proceedings comply with court directions draft statements and ready the file for a final court hearing. Instructing counsel as necessary drafting the brief and checking costs statements.

Managing e cases efficiently and effectively. Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the client is kept proactively informed where appropriate.

Identifying and appropriately investigating all conflicts complaints and potential acts of negligence and ensure they are reported immediately to a team leader or member of the compliance team.

Ensuring good working relationships with team-mates team leader management and administrative staff as well as maintaining a good working relationship with suppliers external organisations and the worksource.

Supporting the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives.

What we are looking for

Experienced Legal Claims Handler Legal Executive or Solicitor.

Previous experience of RTA / EL / PL claims handling is preferable either within an insurance company or law firm environment.

Knowledge of Pre Action Protocols CPR Practice directions and relevant statute and case law as well as related regulations associated with accidents at work.

Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel

Strong communications skills

Good problem solver and able to work under pressure whilst maintaining attention to detail.

Location

Bromley or Leeds

Home Working

Hybrid model (2 days from the office 3 days from home)

Working hours

35 hour per week (Monday - Friday)

Benefits

9% employer contributed pension

Up to 10% Annual performance-based bonus

50% off home motor and pet insurance plus free Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme allows all colleagues to lease a brand new electric or plug‑in hybrid car in a tax efficient way.

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Ways of Working

Our hybrid model offers a best of both worlds approach. When you’ll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. We’re delighted to feature as one of the UK’s Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know you’re more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

Key Skills

Time Management, Microsoft Office, Communication skills, Computer Skills, Microsoft Word, Banking, Legal Research, Microsoft Powerpoint, Microsoft Excel, Underwriting, Phone Etiquette

Employment Type: Full-Time

Experience: years

Vacancy: 1