RS Local Branch Assistant

RS Group; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading engineering solutions provider in Leeds seeks a Customer Service Associate to support trade customers and manage stock activities at their Corby Branch. The ideal candidate will have customer service experience, strong communication skills, and a friendly attitude. Full training will be provided. The company offers a generous pension scheme, health cover options, and personal development programs.

Benefits

Defined Contribution Pension scheme

Aviva Private Health Medical cover

AXA PPP Health Cash Plan

Employee Performance Bonus scheme

Preferential discounts on vehicles

Cycle to Work Scheme

Company workwear & PPE

Personal development programmes

Qualifications

• Experience in a Customer Service or Retail role is preferred.
• Strong verbal and written communication skills are essential.
• Capable of managing multiple tasks simultaneously.

Responsibilities

• Provide excellent customer service by addressing customer needs and issues.
• Manage warehouse activities including picking and packing.
• Report directly to the Branch Manager.

Skills

Customer Service experience

Strong communication skills

Ability to multi-task

Computer literacy

Friendly attitude

Job description

If you are looking for a rewarding opportunity and working as part of a supportive team, then this is the role for you. Based in our RS Local Corby Branch, you will divide your time between communicating effectively with our trade customers to help them find just what they need, and keeping on top of our stock and inventory. Full training will be provided, but a can-do attitude is all that it takes to succeed in this role.

What you will be doing

• Reporting directly to the Branch Manager.
• Providing excellent customer service by identifying customers' needs, building strong relationships, and investigating and resolving customer issues from general and technical questions.
• Advising on delivery options and dispatches.
• Managing warehouse and stock activities, including picking and packing.

Qualifications

• Some experience in a Customer Service or Retail role.
• Strong communication skills.
• Ability to multi-task and manage attention across multiple areas of work throughout the day.
• Computer literacy.
• A friendly face and a can-do attitude.

Benefits

• Option to join a generous Defined Contribution Pension scheme.
• Option to join Aviva Private Health Medical cover.
• Option to join AXA PPP Health Cash Plan.
• Option to join Save as you Earn Employee Share Scheme.
• Option to buy more days' holiday per annum.
• Annual Employee Performance Bonus scheme.
• Preferential discounts on Personal Contract Hire for brand new vehicles for family & friends.
• Employee Assistance Programme.
• Cycle to Work Scheme.
• Company workwear & PPE.
• A wide range of personal development programmes to build on your strengths.

About RS Group

We are RS Group. At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems. We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.