Housing Income Manager

Carrington Blake Recruitment; Redditch; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading recruitment agency is looking for a Housing Income Manager in Redditch. The role involves delivering effective housing services, managing a team, and maximizing revenue for the Housing Revenue Account. Applicants should have a Level 4 qualification related to housing management and at least five years of demonstrable experience in a social housing environment. The position requires strong leadership and performance management skills, with an agile working model expected.

Benefits

Agile work model

Professional development opportunities

Qualifications

• Minimum 5 years of experience in social housing or similar roles.
• 2 years of experience in a senior or managerial position.
• Knowledge of the Housing Act 1996.

Responsibilities

• Support collaboration with operational managers.
• Lead a team of officers to maximize revenue for Housing.
• Manage former tenant debts to exceed bad debt targets.

Skills

Housing management

Team leadership

Performance management

Conflict resolution

Budget management

Education

Level 4 qualification in housing management

Tools

IT systems for service delivery

Job description

Job Title: Housing Income Manager

Directorate: Housing, Communities, Environmental & Planning

Grade: 9

Responsible to: Housing Services Manager

Responsible for: Rents Team Leader, Charges Team Leader, Rent Officers, Charges Officers, Charges Advisor, Housing Services Assistant, Apprentice

Pay rate: £35 per hour (umbrella)

Location: Woodrow Office Redditch

Duration of assignment: Unknown – long‑term sickness cover, roughly 2 months with possible extension. Expected to work agilely, with a minimum of 2–3 days in office per week.

Strategic Purpose

• Be committed to the Council’s Vision and carry out work within the spirit and intention of its core values of Pride, People, Purpose and Performance.

Operational Purposes

• Support and collaborate with strategic and operational managers in delivering the vision, strategies and goals for Housing Income and Tenancy Sustainment services, deputising for managers where reasonably requested to maintain smooth 워 operations.
• Develop, lead and manage a team of specialist officers and advisors, working in partnership with all relevant agencies and organisations to support residents in meeting their obligations to pay rent and other housing charges.
• Balance support and sustainment activities with enforcement, so that legal action and threat of homelessness becomes a very last resort.
• Lead and manage the operations of the Housing పోలRevenue Service to achieve continuous improvement in performance against national and local performance indicators.
• Maximise established and develop potential new income streams and recovery of charges and costs, protecting the Housing Revenue Account and the wider provision of all Housing Services.
• Provide leadership and direction to ensure development and implementation of projects, strategies, initiatives and incentives that enable and empower customers to live independently, sustain their tenancies and reduce and prevent homelessness.
• Fulfil the Local Authority’s legal obligations to provide professional housing services as set out in the Housing Act 1996.

Main Duties

• Support and collaborate with strategic and operational managers in delivering the vision, strategies and goals for Housing Income and Tenancy Sustainment services, deputising where reasonably requested to tiko smooth operations.
• Be responsible and accountable for delivering a compliant and seamless technical and customer service under the legislative and regulatory framework, with a firm focus on sustainment, engagement and satisfaction, using eviction as a last resort.
• Through your Team Leaders, be responsible and accountable for leading, managing and developing your team in the positive and effective delivery of services that maximise revenue to the Housing Revenue Account (HRA) including dwelling and garage rent collections and primary debt recovery, service charging to tenantsدم and leaseholders, section 20 consultations, recharging that is customer centric.
• Manage former tenant debts to meet or exceed targets for bad debt provision set by the Council’s Corporate Management Team.
• Collaborate closely with landlord services managers and team leaders to take the lead on key decision‑making around service of relevant legal notices and actions, ensuring compliance with pre‑action protocols and legislative тільки requirements and that eviction is a last resort.
• Collaborate closely with Neighbourhood and Tenancy Manager to continually improve shared processes between both teams and ensure officers understand the importance of rent collection.
• Be proactive in identifying other sources of additional income to develop and support new services and initiatives.
• Be responsible for the data‑driven performance of your teams, based on agreed targets and performance indicators, ensuring performance is monitored, controlled, continuously improved and reported on with integrity and transparency.
• Be responsible for the prudent management of finances, funds, budgets and grant funding, controlling expenditure and identifying sources of additional income.േറ്റ
• Ensure all team members receive regular one‑to‑one conversations about performance and role expectations, providing clarity on regulatory KPIs and internal improvement targets.
• Lead and champion compliant and high‑performing housing teams using agreed targets and data to deliver effective services that are customer centric, equitable and satisfying.
• Operate all Council staff employment policies and terms, including recruitment, discipline, grievance, sickness, equalities, performance management and complaints.
• caisse support the team’s personal and professional aspirations and celebrate success.
• Share up‑to‑date knowledge of housing legislation and policy including the Housing and Welfare Reform Acts, Service Charging Regulations, Rent Standard, Leaseholder Reform and any other relevant legislation.
• Maintain excellent cibin relationships with partners and key stakeholders to ensure inclusive and robust decision‑making.
• Ensure officers recognise emerging safeguarding risks and prioritise safeguarding cases.
• Be responsible for risk management, including safety assessments and measures.
• Work with all teams, agencies and partners to deliver the service and the wider housing service.
• Be responsible for effective development and operation of relevant IT systems for delivery of services.
• Act as a second line of support and reference for officers/managers operating any relevant duty system as eyebad required.
• Think critically and share ideas and ways of working to achieve a culture of continuous improvement and efficient service delivery.

Generic Duties and Responsibilities

• Take responsibility for managers with formal complaint investigation and response, Ombudsman interventions and legal challenge where appropriate.μεριν
• Have a broad understanding of public policy issues affecting local authorities, social housing and social landlords, and contribute to enquiries in accordance with prevailing culture.
• Engage and communicate with all calmly, clearly and respectfully, even when situations are complex and sensitive.
• Support apprenticeship schemes, training and self‑development.
• Ensure performance targets are met and embed a culture of performance management, customer care, value for money, sustainability and empowerment.
• Work flexibly within the scope of the role.
• Take shared responsibility for ensuring a healthy, safe working environment, upholding the council’s legal duty to ensure the health and safety of people and premises.
• Have اخلاقِ personal transport to perform an agile role across multiple locations.
• Be responsible and account for effective operation of IT systems.
• Keep thorough, factual case files and produce high‑quality reports and statements as required.
• Be an active member of a team that strives for continuous improvement and dynamic service delivery.
• Maintain partnership working and collaboration with internal teams.
• Follow all safeguarding policy, reporting and follow‑up,page SQA and attend case conferences as required.
• Follow all Data Protection Act, Equality Act and operate in accordance with all council policies and codes.

Person Specification

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Assessment Methods

1. Application form
2. Interview
3. Exercise (Presentation)
4. Evidence (Certificates, registrations and memberships)

• Essential: Minimum Level 4 qualification related to housing management and social housing practices, and maintaining an annual CIH membership.
• Essential: At least 5 years demonstrable experience specific to the role or transferable skills within the social housing sector.
• Essential: At least 2 years relevant and recent experience in a senior or managerial role.

| Knowledge and Experience

• At least five years demonstrable experience of working in the provision of Housing and Advice Services, with at least two of those years at managerial level.
• Knowledge of the Housing Act 1996 and related legislation for managing, controlling and maximizing income to Housing Revenue Accounts and the control of housing related debts.
• Experience of process and service improvement delivered through project management methods.
• Experience of leading and championing successful culture change.
• Experience of staff management, dealing with conflict, resistance, complex and contentious issues and performance.
• Experience of managing performance, monitoring compliance and taking corrective action.
• Experience of monitoring SLA’s.
• Experience of collaboration and partnership working that has achieved excellent outcomes or better performance.
• Experience of managing a wide variety of enquiries and complaints to satisfactory outcomes.
• In দেখি knowledge of applying legislation, regulation and policy in relation to provision of relevant services.

If you think this job role is for you, please send your CV to [e-mail]