Rooms Division Manager

Aimbridge; Stansted Mountfitchet; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel management company in Stansted Mountfitchet seeks a Rooms Division Manager to oversee Front Office, Housekeeping, and Reservations departments. The ideal candidate has proven experience in managerial roles within hospitality, strong leadership and communication skills, and a keen attention to detail. Responsibilities include managing room inventory, enhancing guest experiences, and collaborating across departments. This role offers industry-leading benefits and opportunities for personal and professional growth.

Benefits

Industry leading training opportunities

Hotel discounts and staff rates

24/7 employee assistance programme

Uncapped incentives

Company sick pay

Qualifications

• Proven experience in a managerial or supervisory role in Hospitality or Front Desk.
• Strong leadership and motivational abilities.
• Excellent communication for stakeholder interaction.
• Analytical skills to identify and resolve issues.
• Attention to detail in reservations and data analysis.
• Extensive industry experience with regulations.
• Understanding of hotel systems such as PMS and CRM.

Responsibilities

• Oversees Front Office, Housekeeping, and Reservations departments.
• Ensures smooth operation and guest satisfaction.
• Manages room inventory and pricing strategies.
• Inspires and leads hospitality professionals.
• Collaborates across departments for service quality.

Skills

Leadership skills

Excellent communication skills

Analytical and problem-solving skills

Attention to detail

Industry experience

Understanding of hotel systems

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Company sick pay - Giving you piece of mind when you need it the most

A day in the life of…

As our hotel's Rooms Division Manager, you’ll be at the heart of our guest experience, overseeing the seamless operation of our Front Office, Housekeeping, and Reservations departments. You’ll ensure that every guest enjoys a smooth, welcoming, and memorable stay from check-in to check-out.

You’ll lead and inspire a team of passionate hospitality professionals, manage room inventory and pricing strategies, and collaborate across departments to maintain the highest standards of service and cleanliness. Your role is pivotal in driving guest satisfaction, operational efficiency, and revenue growth.

What do we need from you?

• Proven experience in a managerial or supervisory role, ideally in Hospitality or a Front Desk environment.
• Strong leadership skills:Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills:You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills:You’ll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail:You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience:You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.
• A good understanding of hotel systems—such as PMS, booking engines, and CRM tools.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.