Room Attendant

Apex Hotels; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Glasgow is seeking a Self-Checking Room Attendant who delivers sparkling standards in guest facilities. This role involves cleaning guest rooms to a high standard and ensuring a memorable experience through friendly interaction. Ideal candidates will bring an infectious personality and attention to detail, complemented by a customer service mindset. The position offers training, development, and a range of employee benefits, promoting a welcoming and supportive work environment.

Benefits

29 days holiday

Employee events and celebrations

Access to gym and pools

Financial Wellbeing App

50% discount in restaurants

Discounted room rates

Life Assurance cover

Qualifications

• Ability to deliver excellent standards.
• Self-aware and capable of assessing own work.
• Flexible approach to problem solving.

Responsibilities

• Ensure guest rooms are clean and well-presented.
• Engage with guests to enhance loyalty.
• Take pride in delivering high quality service.

Skills

Attention to detail

Customer service attitude

Initiative

Multi-tasking

Job description

Overview

Why join Apex Hotels?

You will receive a warm welcome into the Apex family on joining us as a Room Attendant in Glasgow. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the housekeeping team as we believe it is our personality, style and friendliness that makes Apex Hotels.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
• £200 referral bonus when your friends or family join the team
• Contributions to a pension plan

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Starting your Journey

As a Self-Checking Room Attendant, you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. As a Self-Checking Room Attendant, you will be responsible for checking your own rooms are of a high standard and ready for our guests.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

Joining the dedicated housekeeping department, you will:

• Ensure that all guest rooms look well-presented by performing cleaning duties, which include cleaning guest bedrooms and bathrooms, changing linen, vacuuming, polishing, and dusting
• Engage with guests in order to promote guest loyalty and memorable experiences
• Ensure our guests experience our high levels of comfort and quality
• Take pride in the work you do

As a Self-Checking Room Attendant, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are.

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Self-Checking Room Attendant. With this in mind, we are looking for a Self-Checking Room Attendant who:

• Can deliver excellent standards
• Uses initiative
• Is self-aware and able to evaluate their own work
• Has a customer service attitude
• Has the ability to multi-task and provides excellent attention to detail
• Holds a genuine desire to provide a Warmer Welcome to our guests

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.

If you are interested, click apply. We look forward to hearing from you!