ROCC Support Manager

North West Ambulance Service NHS Trust; Bolton; On-site; GBP 40,000 - 50,000; Full time

Job summary

A regional ambulance service provider is looking for a highly motivated individual to join their ROCC Management team. This role involves monitoring Acute Trusts, managing RHCD coordinators, and being a key contact for multiple health organizations. Candidates should hold a degree or equivalent, have strong leadership skills, and be able to work effectively under pressure, as well as manage a heavy workload. Shift work, including evenings and weekends, is required.

Qualifications

• Must be educated to degree level or equivalent.
• Experience in managing and leading teams effectively.
• Proficient in communication and report writing.

Responsibilities

• Monitor Acute Trusts and liaise with various teams.
• Manage RHCD coordinators and maintain duty ROCC log.
• Respond to capacity issues during patient transfers.

Skills

Leadership

Communication Skills

Confidentiality

Report Writing

Problem Solving

Decision Making

Initiative

Organizational Skills

Motivational Ability

Education

Degree level or equivalent

Job description

We are looking to recruit a highly motivated and flexible individual to join the ROCC Management team based in the Regional Operational Coordinating Centre (ROCC) at Middlebrook, Manchester.

Main duties of the job

You will be responsible for monitoring Acute Trusts across the region, liaising with Bed Management & Emergency Department teams in Hospitals; Managing RHCD coordinators, speaking with all NWAS Commanders and Managers and maintaining the duty ROCC log produced within the ROCC.

You will also be required to monitor the crew handover process and respond immediately to any capacity issues or delays in transfer of care from NWAS to provider clinician.

The function is a key point of contact for NHS England, SCC's, Public Health England and Department of Health, NWAS Managers and Commanders, NACC and other Ambulance trusts.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job responsibilities

Please note this role involves shift work, and the rota cover includes evening, weekend and night work. The majority of shifts will be 11.5hrs in duration.

Recruitment Campaign:

Advertising Dates: 17.12.2025 - 31.12.2025

Shortlisting: 04.01.2026

Assessment Centre: 15.01.2026

Person Specification

Qualifications and Education

• Educated to degree level or equivalent

Skills and Abilities

• Ability to lead, motivate and manage a team effectively
• Excellent verbal and written communication skills.
• Maintain confidentiality
• Report writing abilities
• Ability to work effectively in a pressurised environment
• Ability to manage a heavy workload and work effectively during busy periods
• Analytical and problem solving skills
• Decision making
• Proven ability to use initiative and work effectively without supervision
• Training and presentation abilities
• Strong planning and organisational skills
• Professional credibility, ability to represent Trust interests in local professional groups
• Proven motivational ability
• Ability to lead, support and manage people by being assertive, persuasive and influential
• Demonstrate high levels of initiative and judgment skills

Knowledge and Experience

• Comprehensive and thorough working knowledge of NWAS operational policies & procedures Managerial experience with the ability to deal with all staffing issues.
• Dealing with varying levels of staff within the Wider Health Economy during times of increased demand/pressure.
• Experience of risk assessment and emergency planning in an operational setting,.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.