Roads Policing Process Support Officer (BasildonOffice Based Agile Working)

Kent Police; Basildon; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A law enforcement agency in the UK is seeking a Roads Policing Process Support Officer to provide essential support to frontline officers. The role involves processing road traffic offences and public enquiries. Ideal candidates will have strong communication skills, attention to detail, and a commitment to public service. This full-time position offers opportunities for development within a supportive environment.

Responsibilities

• Provide administrative and process support to frontline Roads Policing officers.
• View and assess camera-captured offences for prosecution suitability.
• Handle public enquiries via post, telephone and email professionally.
• Develop and maintain knowledge of relevant police systems.
• Accurately input and retrieve data using police systems.
• Conduct checks against process maps and complete escalation reports.
• Adhere to Essex Police policies and quality standards.
• Complete case files in line with legal requirements.
• Participate in service delivery reviews and support process improvements.

Skills

Strong communication and interpersonal skills

High attention to detail and accuracy

Ability to work independently and collaboratively

Confidence in using IT systems and handling sensitive data

Commitment to public service and professional integrity

Job description

Location: Basildon

Advert Closing Date: 30/09/2025

Starting Salary: £26,106.00 pro‑rata for part‑time vacancies

Part / Full Time: Full Time

Contract Type: Permanent

Working Pattern: Monday–Friday

Role Overview

Essex Police seeks a Roads Policing Process Support Officer to provide essential back‑office support to frontline officers, ensuring smooth processing of road traffic offences and public enquiries.

Key Responsibilities

• Back‑Office Support: Provide administrative and process support to frontline Roads Policing officers, including reviewing traffic reports and ensuring accurate documentation.
• Offence Review: View and assess camera‑captured offences to determine suitability for prosecution, escalating cases that require further investigation or involve potential victims of crime.
• Public Interaction: Handle enquiries from members of the public via post, telephone and email, responding in a professional, fair and empathetic manner.
• System Proficiency: Develop and maintain working knowledge of all relevant police systems with a commitment to ongoing learning and refresher training.
• Data Management: Accurately input and retrieve data using police systems, meeting performance targets and working effectively under pressure.
• Case Progression: Conduct checks against process maps, complete escalation reports and identify trends in offending and victimisation.
• Compliance and Quality: Adhere to Essex Police policies and quality standards, maintaining audit trails and escalating complex issues to protect the force from complaints and claims.
• Legal and Policy Adherence: Complete case files in line with legal and internal requirements and provide court evidence when necessary.
• Team Collaboration: Participate in service delivery reviews, support process improvements and assist in the induction and training of new team members.

What We Are Looking For

• Strong communication and interpersonal skills.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Confidence in using IT systems and handling sensitive data.
• Commitment to public service and professional integrity.

Why Join Us

This is a unique opportunity to contribute to the safety and wellbeing of road users across Essex. You’ll be part of a dedicated team working in a dynamic environment with opportunities for development and progression.

Working Hours

Full‑time Monday to Friday (Agile Working – 60% Office / 40% Remote).

Essex Police offer incremental increases within this salary band; salaries may rise to a maximum of £28,650.00.

Equal Opportunities

Kent Police and Essex Police welcome applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex or employment status.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.

Additional Eligibility

Applicants must reside in the UK and have lived here continuously for the last three years. If you are from the UK, you must have lived continuously in the UK for the last three years. These requirements do not apply to those serving abroad in the British Armed Forces.