Road Freight Customer Services Agent

Tall Grass Recruitment; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics firm is seeking a Road Freight Customer Services Agent in South Manchester. The role involves managing day-to-day operations for key clients and delivering exceptional customer service. Candidates should have strong communication skills and a passion for logistics. Benefits include a discretionary bonus, wellness perks, and training opportunities for career growth. This is an opportunity to join a dynamic team focused on redefining logistics excellence across Europe.

Benefits

Bi-annual performance bonus

Health & wellness perks

Electric vehicle salary sacrifice scheme

Free onsite parking

Training and development opportunities

Qualifications

• Positive attitude and eagerness to grow in logistics.
• Experience in customer-facing roles.
• Previous European Road freight experience is a plus.

Responsibilities

• Act as the main contact for key clients and manage shipments.
• Support Senior Account Managers with operational tasks.
• Deliver exceptional customer service through proactive communication.

Skills

Excellent customer service skills

Written and verbal communication skills

Problem-solving approach

Attention to detail

Organisational abilities

Education

A-Level education

Job description

Road Freight Customer Services Agent

South Manchester

Salary DOE

About the Job

Join a Forward‑Thinking Logistics Leader. This is your chance to become part of a fast‑growing logistics organisation that is redefining excellence across European Road freight services. With a strong emphasis on innovation, technology, and exceptional customer care, the business provides world‑class import/export, overland transport, warehousing, and specialised supply chain solutions for a wide range of industries including retail, manufacturing, automotive, and chemicals.

The European Road freight division has seen significant growth and is continuing its journey toward becoming a market leader in cross‑border logistics. We’re offering an exciting opportunity to join a dynamic, high‑performing team that plays an essential role in supporting international trade across the continent.

As part of the European Road freight Customer Services team, you will be responsible for managing day‑to‑day operations for key clients—ensuring shipments are handled efficiently, cost‑effectively, and with outstanding customer service. If you are passionate about logistics, enjoy building strong client relationships, and want to make a meaningful impact, this role could be perfect for you.

What You'll Be Doing

You'll act as the main point of contact for important clients, managing shipments and helping deliver a seamless customer experience. Your responsibilities will include:

Day‑to‑Day Operations Support

• Support Senior Account Managers with daily operational requirements.
• Build and maintain strong relationships with customers, suppliers, and colleagues across the UK and Europe to support the smooth movement of goods.
• Enter and manage shipments within internal systems, generating transport instructions for suppliers.
• Handle multiple tasks simultaneously in a fast‑paced environment.

Customer Service

• Deliver an exceptional level of customer service with prompt, proactive communication.
• Understand individual customer needs and tailor your approach accordingly.
• Input accurate data into internal systems and follow established procedures.

Ownership & Responsibility

• Take full ownership of your workload and manage tasks independently.
• Show initiative, enthusiasm, and a desire to develop your professional skills.
• Learn from experienced colleagues and contribute to the team's overall success.

What You'll Bring

We're looking for someone who is positive, enthusiastic, and eager to grow within the logistics sector. You will ideally have:

• A strong desire to build a career in logistics or supply chain.
• Excellent customer service skills and experience in customer‑facing roles.
• Previous experience in European Road freight (advantageous but not essential).
• Strong written and verbal communication skills.
• High attention to detail and good organisational abilities.
• A proactive approach to problem‑solving.
• Education to A‑Level standard (degree‑level desirable but not essential).

What's in It for You?

• Discretionary bi‑annual bonus recognising performance and contribution.
• Health & wellness perks, including discounts and wellbeing resources.
• Health cash plan to support everyday medical costs.
• Electric vehicle salary sacrifice scheme.
• Free onsite parking.
• Supportive, inclusive culture where your ideas are valued.
• Training and development opportunities to help you grow in your role.

Additional Career Benefits

• Clear progression pathways into senior roles or other departments.
• Cross‑training opportunities across multiple freight modes and functions.
• Fast‑paced, high‑impact work where your contribution directly supports global supply chains.
• Access to advanced logistics systems such as industry‑leading TMS and visibility platforms.