Risk & Compliance Manager

Currys PLC; Burton on the Wolds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology retailer in the UK is seeking a Senior Risk & Compliance Manager for a 6-month contract. You will lead in developing and embedding a robust risk management framework across the organization. The ideal candidate will have proven experience in compliance, strong communication skills, and the ability to manage remote teams effectively. Join a company that values your expertise and offers excellent benefits including a performance-related bonus and competitive pension scheme.

Benefits

Performance related bonus

Competitive pension scheme

Product discounts

Wellbeing initiatives

Qualifications

• Proven experience in risk assessment and/or compliance.
• Background working with BPO/Outsource providers.
• Strong track record in fast-paced business environments.
• Exceptional collaboration and influencing skills.
• Experience managing remote teams effectively.

Responsibilities

• Lead and embed a risk management framework across CMCs.
• Provide oversight of risks and compliance.
• Develop key risk indicators to measure performance.
• Collaborate with leadership for process improvements.

Skills

Risk assessment

Compliance

Relationship-building

Analytical skills

Communication skills

Job description

Role Overview

We're seeking a Senior Risk & Compliance Manager to join our team on a 6-month Fixed Term Contract or Secondment. In this pivotal leadership role within the Customer Management Centre (CMC) Risk & Compliance team, you'll be responsible for shaping, embedding, and driving the risk management and compliance framework across the CMCs. Your expertise will ensure we meet and exceed regulatory, client, internal, and third-party requirements-acting as a key enabler for robust compliance and effective risk management.

Responsibilities

• Leading, developing and embedding a robust risk management framework across the CMCs and outsourced partner.
• Providing oversight of risks and issues, ensuring robust assurance and timely reporting to key stakeholders on the effectiveness of the control environment and compliance with regulatory requirements.
• Leading the identification, analysis, and evaluation of operational risks and controls across all areas of the Customer Management Centre, including our outsourced partner.
• Developing and monitoring key risk indicators to measure business performance against Currys' risk appetite and regulatory obligations.
• Maintaining and reviewing Risk & Compliance policies, ensuring they remain relevant and effective.
• Collaborating with the CMC Leadership Team to design and implement operational best practices, process improvements, and enhanced controls.
• To be results-driven with a clear focus on initiating and delivering objectives through to completion.

Qualifications

• Proven experience in risk assessment and / or compliance within a Retail and financial services environment; knowledge of Financial Services Regulations is highly desirable.
• Background in working with BPO / Outsource providers, ideally across multiple geographies.
• Strong track record in complex, fast-paced, customer-focused business environments.
• Exceptional collaboration, relationship-building, and influencing skills to engage stakeholders at all levels.
• Excellent written and verbal communication skills, with the ability to present recommendations confidently to senior leadership.
• Experience in managing remote teams effectively.
• Advanced analytical and problem-solving skills, able to simplify complex issues and deliver creative solutions for maximum impact.
• Familiarity with risk and control frameworks (training will be provided on all relevant frameworks and policies).

Benefits

• Performance related bonus
• Competitive pension scheme
• Product discounts on the latest tech
• A range of wellbeing initiatives

Why Join Us

As the UK's best-known retailer of tech, we're proud of the service our customers receive – and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including the ones listed above.

We’re the biggest recycler and repairer of tech in the UK, positioned to make a real impact on people and the planet. Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on‑going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too.