Revenues Officer - Council Tax x4

Bristol City Council; Bristol; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A local government authority in Bristol seeks a Revenues Officer to manage council tax billing and collection. Responsibilities include engaging with citizens and processing applications accurately. The role offers a starting salary of £29,064, with flexible and hybrid work options available. Candidates should demonstrate excellent communication and a commitment to high-quality customer service. Applications are open until October 6, 2025.

Benefits

Flexible working arrangements

Membership of Local Government Pension scheme

Generous annual leave allowance

Qualifications

• Must meet each essential criterion in the Person Specification.
• Excellent communication with citizens required.
• Experience in customer care preferred.

Responsibilities

• Administer council tax and ensure accurate billing.
• Engage with citizens and process applications.
• Maintain communication through various channels.

Skills

Exceptional written and verbal communication skills

Proficiency in using IT systems

Commitment to delivering high-quality customer care

Ability to meet targets and deadlines

Job description

Overview

Full Time, Permanent

Are you ready for an exciting opportunity to join the Council Tax team at Bristol City Council? We are responsible for the billing and collection of Council Tax from over 200,000 households and we are looking for dedicated individuals to be a part of this essential mission. Meeting the criteria outlined in the Person Specification for the Revenues Officer role is more important than prior experience, as extensive training will be provided to support you in the role. Our team works in a flexible way, with some colleagues working from home and others in the office. We welcome applications from candidates based in any location.

In this crucial role, you will be at the heart of our operation, responsible for administering council tax, ensuring accurate and prompt billing, collection, and recovery of unpaid accounts. We offer a flexible working approach. While your hours may be fixed during the initial training period, you\'ll have greater freedom to manage your working day once training is complete.

Responsibilities

• Engage with citizens, ensuring they receive their council tax bill promptly and in accordance with the appropriate guidelines and legislation.
• Gather all necessary evidence to support new applications and changes in circumstances, processing this information with the utmost accuracy.
• Maintain excellent communication with citizens through phone, email, text, and occasional face-to-face interactions.

Qualifications And Skills

• Exceptional written and verbal communication skills.
• Proficiency in using IT systems, including producing letters.
• A strong commitment to delivering high-quality customer care.
• The ability to work in a performance-oriented environment, meeting targets and deadlines.

Rewards

For Revenues Officers we offer a competitive starting salary of £29,064 per annum, rising incrementally to £31,022 (pro-rata if part time) following a successful probationary period. If you are an experienced officer, your starting rate of pay within these bands may be considered for adjustment.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. You’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How to Apply

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

We are a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We will make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

This is a permanent full-time role, 37 hours per week Monday to Friday, but we are open to receiving applications from those wishing to work other work patterns. The closing date for applications is 6th October 2025. Shortlisted candidates will be invited to an in person interview conducted in mid October.

Contact

If you have any further queries after reading the job advert along with the attached job paperwork, please contact Lucy Leonard and Liam Smith.

Bristol City Council strives to have a workforce that reflects the communities it serves. We are committed to ensuring diversity in our hiring process and particularly welcome applications from Black and racially minoritised and LGBTQ+ candidates who are under-represented within this Service of Bristol City Council. Appointments will be made on merit. The personal information section of the application form will be treated confidentially to ensure fairness.