Revenues and Benefits Customer Services Officer

Morgan Hunt UK Limited; Lancashire; Remote; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Revenues and Benefits Customer Service Officer to assist with customer queries regarding Council Tax and Housing Benefits. This role offers full-time home working, ideal for candidates with relevant experience in the public sector. Applicants should be proficient in managing customer accounts and handling inquiries related to Council Tax and Benefits assessments.

Qualifications

• Experience in revenues and benefits customer service.
• Ability to assist customers with Council Tax payment queries.
• Knowledge of housing benefits and related legislation.

Responsibilities

• Support customers with Council Tax queries.
• Open and amend customer accounts.
• Handle correspondence with customers.

Skills

Proficient use of Academy (Capita) Revenues and Benefits processing System

Customer service

Handling Council Tax queries

Knowledge of Benefits assessment

Job description

Are you a Revenues and Benefits Customer Service Officer looking for work in the Lancashire area or remotely from home?

Morgan Hunt's Public Sector and Government client based in the Lancashire area is looking to recruit a Revenues and Benefits Customer Service Officer to provide support throughout a busy period.

This assignment has been deemed inside of IR35 and will offer full time home working.

Ideal Candidate

• Proficiently use the Academy (Capita) Revenues and Benefits processing System
• Assist customers with queries relating to the Billing, Collection and Recovery of Council Tax
• Open, close and amend customer accounts
• Take Council Tax Payments and set up direct debits
• Advise on discounts and exemptions
• Handle moves in and out of properties
• Assist customers with queries relating to Housing Benefit and Council Tax Support/Reduction
• Advise claimants on Benefits entitlements and legislation changes
• Request documents from claimants which are required for Benefits Assessments
• Liaise with internal departments and external organisations
• Handle all forms of correspondence

If you're looking to work from home for a Public Sector and Government client based in the Lancashire area, and feel you meet the essential criteria outlined above to be a Revenues and Benefits Customer Service Officer, please contact the team with an up to date CV.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.