Revenue Protection Inspector - On Train - Manchester Piccadilly

TransPennine Express; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major train operating company is looking for a Revenue Protection Inspector to join their team in Manchester Piccadilly. This role involves reducing ticketless travel, assisting customers onboard, and maintaining high service standards. The right candidate should possess excellent communication skills, customer service experience, and be comfortable working during varied shifts, including evenings and weekends. TransPennine Express offers competitive salary, uniform, travel discounts, and comprehensive employee benefits.

Benefits

Full uniform

Competitive salary paid 4-weekly

Personal development plan

Structured training and development

Travel discounts up to 75%

Confidential Employee Assistance Program

Railway Pension Scheme

Family friendly benefits

High street and lifestyle discounts

Cycle to work scheme

Qualifications

• Ability to handle cash and issue accurate change.
• Experience in customer service with a friendly and professional manner.
• Willingness to work early mornings, late nights, and weekends.

Responsibilities

• Reduce ticketless travel across the TPE network.
• Ensure all passengers have a valid ticket while onboard.
• Assist customers with train times, platform information, and luggage.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Job description

Revenue Protection Inspector - On Train - Manchester Piccadilly

You'll help keep ticketless travel to a minimum

We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.

As a Revenue Protection Inspector you will be working as part of a highly engaged team. Within this team your role will help to reduce ticketless travel across the TPE network, through ensuring all passengers have a valid ticket. To protect the revenue, you will predominantly work onboard with some station work as required. You will have an eye for detail and excellent communication skills to help support and educate our customers. As you will be dealing with ticketing requirements there will be some cash handling so you must be comfortable with issuing accurate change.

Our trains operate around the clock so you will work some early mornings, late nights and weekends too. With experience in customer service, along with your friendly and professional manner, you will maintain high standards and support our customers even during those difficult times. From giving advice on train times and platform information to helping with seating and luggage, your communication skills will be key.

If that sounds like the right fit for you, we'd love to hear from you, please click apply and complete an application form.

What we can offer you?

In return for your hard work TransPennine Express will offer the following :

• Full uniform
• Competitive salary paid on 4 weekly basis
• A personal development plan
• Excellent career prospects
• Structured training and development
• Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*
• Free and Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week. We will make sure there's someone on-hand to offer guidance, advice and useful information for our people when they are experiencing hardship at work or home
• Option to join the Railway Pension Scheme with significant employer contributions
• Family friendly maternity and paternity benefits
• Plus, high street and lifestyle discounts as well as a cycle to work scheme*
• terms and conditions apply

Help take the north further.

Goings places has never felt better!

At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login / Register.