Revenue Ops Leader - Customer Success & Growth

GoodHabitz; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Ed-Tech company in the UK is seeking a Revenue Operations Manager to enhance customer success through data-driven insights and streamlined processes. This role involves leading revenue operations related to customer onboarding, retention strategies, and cross-functional collaboration. The ideal candidate has over 5 years of experience in Customer Success Operations Management, strong analytical skills, and proficiency in CRM tools like Salesforce. Join a vibrant team that values growth and innovation.

Benefits

Competitive salary and performance bonus

25 days holiday

Travel budget

Flexible work tools

Unlimited access to learning resources

Mental coaching

Diverse teams

Themed events

Annual Do-Good Day

Pension and insurance

Qualifications

• 5+ years of experience in Customer Success Operations Management.
• Proven track record in SaaS or B2B environments.
• Exceptional analytical skills for data-driven strategies.
• Strong proficiency in CRM tools and customer success platforms.
• Excellent communication and leadership skills.
• Project management experience with attention to detail.

Responsibilities

• Lead revenue operations processes related to customer success.
• Analyze customer metrics to identify trends and develop strategies.
• Collaborate with Sales, Marketing, and Product teams.
• Implement tools and systems for Customer Success operations.
• Develop, measure, and report on customer success KPIs.
• Provide training for the Customer Success team.
• Manage bonus calculations for Customer Success.
• Seek opportunities for process improvement.

Skills

Customer Success Operations Management

Analytical skills

CRM proficiency

Communication skills

Leadership skills

Project management

Data visualization

Tools

Salesforce

Excel

Tableau

Power BI

Job description

A leading Ed-Tech company in the UK is seeking a Revenue Operations Manager to enhance customer success through data-driven insights and streamlined processes. This role involves leading revenue operations related to customer onboarding, retention strategies, and cross-functional collaboration. The ideal candidate has over 5 years of experience in Customer Success Operations Management, strong analytical skills, and proficiency in CRM tools like Salesforce. Join a vibrant team that values growth and innovation.