Retention Manager

Thornley groves; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property agency in Manchester is seeking a Retention Manager to improve client satisfaction and retain business. The successful candidate will develop strategies to reduce churn and maximize long-term occupancy and income. Responsibilities include engaging with clients considering leaving the agency to address concerns and strengthen relationships. The position offers a supportive environment for professional growth, with benefits including access to a wellbeing app and funded qualifications.

Benefits

Access to smart spending app with discounts

Funding for qualifications

In-house training programmes

Wellbeing resources and free counselling

Virtual GP service

Responsibilities

• Develop and implement strategies to enhance client satisfaction, reduce churn, and maximise long term occupancy, income, and portfolio growth.
• Engage with clients who may be considering leaving the agency, ensuring concerns are addressed and relationships strengthened to retain their business.

Job description

Overview

Retention Manager

We believe great outcomes, begin with great people.

Welcome to Thornley Groves, a trusted name in property across Manchester. Now part of Lomond, the UK's leading property group and recently named one of the Sunday times best places to work, Thornley Groves combines extensive local insight across with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.

We are looking for a Retention Manager to join us in our Manchester office. The Retention Manager will be responsible for developing and implementing strategies to enhance client satisfaction, reducing churn and maximising long term occupancy, income, and portfolio growth. A key focus will be on engaging with clients who may be considering leaving the agency, ensuring concerns are addressed and relationships strengthened to retain their business.

Responsibilities

• Develop and implement strategies to enhance client satisfaction, reduce churn, and maximise long term occupancy, income, and portfolio growth.
• Engage with clients who may be considering leaving the agency, ensuring concerns are addressed and relationships strengthened to retain their business.

Qualifications

• Qualifications: Not specified in the provided description.

Benefits

• Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.
• Learning & Development – We\'ll support your professional growth with funded qualifications and over 90 in house training programmes.