Retention-Focused Customer Success Manager (SaaS)

Vanta; Remote; GBP 60,000 - 90,000; Full time

Job summary

A leading compliance solutions provider in the United Kingdom is seeking a Customer Success Manager to act as a key advisor to clients, ensuring their success with the company's security and compliance solutions. The ideal candidate will have 2+ years in a similar role, focusing on customer needs and retention. Alongside an industry-competitive salary, this role includes comprehensive benefits and embraces a culture of diversity and inclusion.

Benefits

Industry-competitive salary and equity

100% covered medical, dental, and vision benefits

16 weeks paid parental leave

Health & wellness stipend

Remote workspace stipend

25 days of PTO per year

8 company paid holidays

Qualifications

• 2+ years of experience in Customer Success at a SaaS company.
• Experience in managing a large book of business.
• Background in the security or compliance industry preferred.

Responsibilities

• Serve as a key advisor to a broad range of customers.
• Anticipate and address customer needs.
• Proactively identify at-risk accounts.

Skills

Customer Success Management

Communication Skills

Critical Thinking

Empathy

Problem Solving

Job description

A leading compliance solutions provider in the United Kingdom is seeking a Customer Success Manager to act as a key advisor to clients, ensuring their success with the company's security and compliance solutions. The ideal candidate will have 2+ years in a similar role, focusing on customer needs and retention. Alongside an industry-competitive salary, this role includes comprehensive benefits and embraces a culture of diversity and inclusion.