Retail Travel Advisor

TUI AG; Stafford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday company in Stafford is seeking a Travel Advisor to deliver exceptional customer service and exceed sales goals. You'll inspire customers while helping them plan unforgettable holidays and enjoy competitive benefits. The role includes a flexible shift pattern requiring weekend and evening availability, fostering a customer-centric culture. Ideal candidates will be enthusiastic about travel and able to handle inquiries effectively, enhancing the holiday experience for clients.

Benefits

Starting salary of £12.58 per hour

Commission for exceeding targets

Holiday benefits and discounts

Health and wellbeing support

Training and career progression

Pension scheme and life assurance

Qualifications

• Experience in a customer-facing role is preferred.
• Strong desire to sell holidays and related products.
• Ability to handle customer inquiries and complaints.

Responsibilities

• Inspire customers to plan their holidays with enthusiasm.
• Achieve and exceed sales objectives consistently.
• Provide excellent service both in person and virtually.
• Investigate and resolve issues when necessary.
• Engage with training and technology to enhance service.

Skills

Customer service excellence

Sales-driven mindset

Effective communication

Adaptability to change

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Stafford store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About the Job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it "Smashing your Targets"
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.