Retail Travel Advisor

TUI Group; Dunstable; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Dunstable seeks a Travel Advisor to deliver exceptional customer service and exceed sales targets. Join a supportive team and enjoy holiday benefits, a commission scheme, and opportunities for career progression. Applicants should be passionate about customer engagement and ready to embrace change in a dynamic retail environment.

Benefits

Commission scheme

Holiday discounts

Health and wellbeing benefits

Career development opportunities

Pension scheme and life assurance

Qualifications

• Passion for inspiring customers and colleagues.
• Confidence in investigating and resolving complaints.
• Drive to exceed sales objectives.

Responsibilities

• Inspire customers and colleagues through passion.
• Exceed sales objectives in a customer-focused role.
• Receive training on various systems.

Skills

Customer service

Sales objectives

Adaptability

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Dunstable Superstore, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtuallyIf things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.