Retail Team Member

Cook Trading Limited; Cirencester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A family-owned food company in Cirencester is seeking a Retail Team Member to provide exceptional customer service. You'll help customers with their needs, maintain cleanliness in the shop, and operate the till efficiently. No previous experience is necessary, but a background in customer-facing roles would be advantageous. Excellent benefits include paid breaks and a 30% staff discount. If you have a passion for food and community, we invite you to join our team!

Benefits

Paid breaks

Paid leave on significant personal events

Staff profit share

Wellbeing program

30% staff discount

Access to discounts and free food perks

Team meals and events

Support a B-Corp-certified business

Qualifications

• Remarkable service, customer first at all times.
• Ability to plan menus or advise on catering.
• Ensure shop cleanliness and stock rotation.
• Efficient till operation and paperwork understanding.

Responsibilities

• Offer exceptional customer service in the shop.
• Talk to customers about offers and promotions.
• Ensure stock is replenished and display is clean.
• Assist with deliveries and stock taking.

Skills

Customer service

Knowledge of food products

Till operation

Retail experience

Job description

Retail Team Member/ Casual Retail Team Member - Cirencester

Location: Cirencester

Hours: 8 Hours per week

Pay rate: £12.60 Per Hour (Yes, this includes paid breaks)

Join Our Retail Team! There’s more to COOK than food: our shops play active roles in the communities they serve and that’s thanks to the warmth, knowledge and care of our Retail Team. We’re looking for remarkable people to join us who can host customers in the shop just like they would at home.

The Role

• Offer remarkable service, the customer is always more important than anything else you are doing.
• Use your knowledge to help customers plan menus or advise on catering for occasions. Talk to customers about upcoming offers, products and promotions.
• We are a food business – make sure the shop always looks immaculate, clean and spotless, stock is replenished and rotated, and the freezers are full.
• Be a whizz on the till. Operate it efficiently and accurately.
• Understand the shop paperwork, necessary legal checks and their purpose.
• Open up the shop. Close the shop and cash up.
• Check in deliveries and placing orders, assist with stock taking as required.
• Look smart with apron, and name badge on at all times.

Good to Have

If you are a foodie then great, but we will train you to know our products, including how and where they are made, and to understand what dishes suit which occasions.

Experience not necessary but previous experience of working in Retail or in a customer facing role would be the icing on the cake.

Other bits

If you tick most of these boxes but not all—don’t stress. We’re all about potential.

Excellent Benefits including

• Paid breaks
• Paid leave on your birthdays, moving house, become grandparent or your child starts school for the first time
• staff profit share
• Wellbeing program
• 30% staff discount
• Access to CookieJar Smart Spending discounts and free food perks.
• Team meals, events & away days
• Be part of a B-Corp-certified business that values sustainability, people, and the community.

And many more ‿.

What Cook is About

We’re a proudly independent, family-owned B Corp, which basically means we care. A lot. About our food. About our people. And about doing the right thing—even when it’s not the easy thing.

Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.

£12.30 for the engagement period.