Retail Team Leader: Inspire Teams, Elevate Service, Hit KPIs

Mountain Warehouse; Thatcham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading outdoor retailer in Thatcham is seeking a passionate Team Leader to inspire and guide the retail team towards achieving targets while ensuring exceptional customer service. The candidate must be experienced in various retail areas, possess strong leadership skills, and effectively motivate staff. This role involves operational management, visual merchandising, and building community connections for an inviting shopping atmosphere. The company offers benefits like a monthly bonus, colleague discounts, and annual leave, fostering a supportive environment for growth.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Generous Colleague Referral Incentive

Auto-enrolment Pension scheme

Length of service awards

Qualifications

• Passionate about delivering outstanding customer service.
• Confident motivator with a talent for inspiring others.
• Experienced in retail, from stock control to visual merchandising.
• Strong communicator at all levels.
• Proactive and results-driven with a track record of goal achievement.

Responsibilities

• Foster a collaborative and supportive team environment.
• Oversee daily store operations including opening and closing duties.
• Motivate your team to meet and exceed sales targets.
• Set standards for exceptional customer service.
• Build connections within the local community.

Skills

Leadership

Customer service

Visual merchandising

Sales performance

Communication

Problem-solving

Job description

A leading outdoor retailer in Thatcham is seeking a passionate Team Leader to inspire and guide the retail team towards achieving targets while ensuring exceptional customer service. The candidate must be experienced in various retail areas, possess strong leadership skills, and effectively motivate staff. This role involves operational management, visual merchandising, and building community connections for an inviting shopping atmosphere. The company offers benefits like a monthly bonus, colleague discounts, and annual leave, fostering a supportive environment for growth.