Retail Team Leader – Elevate Service & Shop Sales

National Trust; Chipping Campden; On-site; GBP 15,000 - 25,000; Full time

Job summary

An esteemed heritage organization is seeking a Retail Team Leader for its shop at Hidcote Manor Garden. In this role, you will be responsible for ensuring a delightful visitor experience while meeting financial targets. You will manage stock and lead a team, promoting excellent customer service. Ideal candidates will have strong leadership skills and a passion for serving the community. This permanent role offers a salary of £15,937.50 pro rata, among other benefits including a substantial pension scheme and flexible working.

Benefits

Substantial pension scheme

Free entry to National Trust sites

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Holiday allowance up to 32 days

Qualifications

• Able to lead, support and develop a team.
• Confident in handling customer complaints.
• Focused on providing excellent service.

Responsibilities

• Manage the shop to ensure a delightful visitor experience.
• Monitor stock and promote products.
• Supervise staff and volunteers in the shop.

Skills

Leadership

Customer service

Teamwork

Adaptability

Organizational skills

Job description

An esteemed heritage organization is seeking a Retail Team Leader for its shop at Hidcote Manor Garden. In this role, you will be responsible for ensuring a delightful visitor experience while meeting financial targets. You will manage stock and lead a team, promoting excellent customer service. Ideal candidates will have strong leadership skills and a passion for serving the community. This permanent role offers a salary of £15,937.50 pro rata, among other benefits including a substantial pension scheme and flexible working.