Retail Team Leader

WarnerMedia; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company in the United Kingdom seeks a Retail Team Leader for the Harry Potter Shop at Kings Cross Station. Your role includes overseeing day-to-day operations, delivering outstanding customer service, and leading a team of Retail Assistants. The ideal candidate will demonstrate a passion for the Harry Potter brand, possess strong interpersonal skills, and be flexible with working hours. This role offers a salary of £15.15 per hour, among other benefits.

Benefits

28 days holiday (pro rata)

GymPass

Exclusive access to Screeners App

Discount towards tickets within the tour

Free tickets for selected days

Option to join pension and private healthcare schemes

Qualifications

• Flexible approach to additional working hours as needed.
• Excellent knowledge of the Harry Potter brand and enthusiasm.

Responsibilities

• Lead the team to deliver exceptional customer service.
• Handle scheduling and sales analysis tasks.
• Conduct daily team briefs and set sales targets.
• Manage cash handling and stock replenishment.

Skills

Customer service

Interpersonal skills

Passion for the Harry Potter brand

Job description

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

Are you a Harry Potter fan? If so, you’ll love working at the Harry Potter Shop on Platform 9 ¾. You will be supporting the Manager and lead the team at Kings Cross Station to deliver exceptional customer service to all, by utilising interpersonal skills, a passion for the brand, and in‑depth product knowledge. Assisting and deputising for the Store Manager with the day‑to‑day operations of the store including scheduling, sales analysis, and commercial reporting. Leading a team of Retail Assistants by setting a great example for customer service, etiquette, and shop presentation. You will be required to be on your feet for 8 hours per day, manual handling, and working in an exceptionally fast‑paced environment.

What's in it for you?

• £15.15 per hour
• 28 days holiday (pro rata)
• GymPass
• Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
• Discount towards tickets within the tour
• Free tickets for our nearest and dearest, on selected days (up to 8 tickets)
• Option to join our pension and private healthcare schemes

Your Role Accountabilities...

Conducting daily team briefs to set the team up for their shift.

Setting sales targets and reporting sales figures; motivating team toward achieving them.

Training staff: new starters, or existing staff on new policies/procedures.

Scheduling: making monthly rotas and daily deployment plans.

Conducting or taking part in basic HR functions including lateness and absence monitoring and minor performance issues.

Cash handling and management

Replenishing stock and maintaining high standards of merchandising and housekeeping.

Entertaining and engaging customers with product demonstration.

Qualifications & Experience...

• Flexible approach to additional working hours i.e. able to work reasonable additional hours, in line with the needs of the business.
• Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.