Retail Team Leader

SUPERDRY; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise de mode dynamique recherche un Retail Team Leader passionné par la marque et prêt à offrir une expérience client exceptionnelle. En tant qu'ambassadeur de la marque, vous soutiendrez la direction, motiverez votre équipe et vous assurerez que les objectifs de vente et de service soient atteints. Rejoignez Superdry pour être au cœur d'une aventure excitante et inspirante avec un impact environnemental positif.

Benefits

Taux horaire compétitif

Pension et assurance vie

20 jours de congés

50% de réduction pour le personnel

Allocation de vêtements

Qualifications

• Expérience en vente et opérations dans un environnement de vente au détail.
• Passion pour la marque et création d'expériences clients mémorables.
• Compétences en communication et en gestion des relations.

Responsibilities

• Superviser l'équipe et motiver pour un service exceptionnel.
• Utiliser les connaissances locales pour améliorer l'expérience de marque.
• Gérer l'ouverture et la fermeture du magasin, y compris la gestion des fonds.

Skills

Leadership

Communication

Customer Experience

Team Motivation

Sales Expertise

Job description

Job description

Retail Team Leader (Brand Lead)

As a Brand Lead, you are a genuine ambassador for our brand, bringing your own style and expertise to deliver an exceptional customer brand experience in-store. You will support the management team in motivating and leading the team to achieve and surpass store targets, fostering excellence across all areas.

Main Responsibilities

Operations & Service

• Utilize your local knowledge and sales expertise to deliver the ultimate brand experience.
• Become an expert in our style choices and bring them to life for our customers.
• Make confident decisions for customer satisfaction, including handling in-store consumer issues.
• Act as a brand ambassador by role modeling our behaviors, values, and style.
• Build trust through collaboration and open communication, serving as a positive role model.
• Continuously develop your product knowledge and understanding of the business.
• Maintain store appearance and embrace the Superdry store look to ensure the store looks appealing.
• Take ownership of delivering business objectives set by the Store Leader, coaching the team to meet retail standards and service expectations.
• Support key compliance tasks such as loss prevention and health and safety.
• Drive a positive attitude and exceed expectations consistently.
• Embrace and promote the Superdry culture among colleagues.
• Maintain awareness of store KPIs and contribute ideas to improve performance.
• Ensure daily productivity and make a positive impact in the store.
• Be authentic and take responsibility for opening and closing the store, including cash handling.

People

• Support daily supervision of the team, motivating and directing them to deliver excellent service.
• Engage associates to achieve targets and review their progress.
• Collaborate with managers to hit store targets and create a positive work environment.
• Provide feedback and recognize success, contributing to performance reviews.

Ideal Candidate

• Experience in retail/sales and operations, ready to take on a leadership role.
• Passionate about our brand and creating memorable customer experiences.
• Deep interest in style and product.
• Experience in team leadership and motivation.
• Effective communication and relationship-building skills.
• Organized, proactive, and ownership-driven.
• Positive attitude towards challenges and change.
• Genuine, authentic, and a positive role model.

Package

• Competitive hourly rate
• Pension, life assurance, and 20 days holiday
• 50% staff discount online and in-store
• Clothing allowance

About Superdry

Superdry has been creating world-class products for 15 years, with a mission to inspire style-obsessed consumers while leaving a positive environmental legacy. We are on an exciting journey to reset our brand and launch new collections, and we seek talented individuals to join us.