Retail Team Leader

National Trust; Ham Street; On-site; GBP 23,000 - 30,000; Full time

Job summary

A conservation charity seeks a Retail Team Leader to manage a shop, ensuring engaging customer experiences while meeting financial objectives. The role includes supervising staff, promoting products, and leading by example in service quality. Ideal candidates are organized team players who can adapt to various situations and are willing to develop new skills. The position offers competitive benefits, including a substantial pension scheme and flexible working opportunities.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Discounts on gym memberships and shopping

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at Trust places

Qualifications

• Able to lead, support and develop a team.
• Confident dealing with people in various situations.
• Focused on delivering great service.

Responsibilities

• Manage the shop to delight visitors and achieve financial success.
• Monitor stock and promote products to meet targets.
• Supervise staff and volunteers in the shop.

Skills

Leadership

Customer service

Conflict resolution

Teamwork

Organizational skills

Adaptability

Initiative

Willingness to learn

Job description

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

If you’re great with people and have a talent for making the most of a shop’s potential, we’re looking for a Retail Team Leader in the National Trust shop at Ham House. In this role you can help everyone to have an enjoyable and memorable day.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Hours: 30 hours per week and a job share would be considered.

The advertised salary is inclusive of an Outer-London Weighting Allowance of £1.70 per hour.

What it's like to work here

To find out more about what it’s like to work within “Retail” at the National Trust,

The role will include weekend and bank holidays working on a rotation.

What you'll be doing

You’ll help to manage the shop so that it’s both a delight for visitors and commercially successful. You'll monitor stock and promote products to help meet stretching financial targets. You’ll lead by example when it comes to focusing on income and profitability, which help to fund the National Trust’s vital conservation work.

You’ll be supervising staff and volunteers in the shop, and working alongside colleagues in other departments to give the best possible service to everyone who visits.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

• able to lead, support and develop a team
• confident dealing with a people in a variety of situations, including when they have complaints
• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places