Retail Team Lead: Customer Focus & Career Growth

Screwfix Direct; Dursley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a Retail Supervisor to lead the team and provide exceptional customer service. Responsibilities include managing store operations, ensuring high standards, and guiding customers to the right products. The role offers a competitive salary, extensive training, and excellent benefits including 28 days annual leave, a pension scheme with significant contributions, and staff discounts. This is a fantastic opportunity for someone passionate about retail and team leadership.

Benefits

28 days annual leave, increasing with length of service

Award-winning company pension scheme up to 14% contribution

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Excellent training and ongoing development

Qualifications

• Experienced in managing a small team in a fast-paced environment.
• Inquisitive, always questioning and seeking improvement.
• Friendly, flexible, and reliable.

Responsibilities

• Lead the team by example in-store and with customers.
• Ensure store standards from cash reconciliations to stock management.
• Foster a team environment, working together and having fun.

Skills

Customer service excellence

Team leadership

Sales ability

Communication skills

Job description

A leading retail company in the United Kingdom is seeking a Retail Supervisor to lead the team and provide exceptional customer service. Responsibilities include managing store operations, ensuring high standards, and guiding customers to the right products. The role offers a competitive salary, extensive training, and excellent benefits including 28 days annual leave, a pension scheme with significant contributions, and staff discounts. This is a fantastic opportunity for someone passionate about retail and team leadership.