Retail Support and Communications Executive

HSL Chairs; Dewsbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading furniture company is seeking a Communications and Support Manager to lead communication and support functions across retail showrooms. You will manage communications, support operations, and lead various projects. The ideal candidate has experience in retail operations, strong writing, and communication skills, and is proficient with Microsoft Office. This role offers various benefits, including a health cash plan, holiday entitlement, and a contributory pension, fostering a work environment that values contributions.

Benefits

Health cash plan – cashback on dental, optical and more

Discounted shopping & gym memberships with Westfield Rewards

Brilliant colleague discount (friends and family too!)

30 days' holiday (pro rata), rising to 33 with long service

Contributory pension and death-in-service cover

Discretionary bonus

Free onsite parking (at most locations)

Lovely surprise & delight events throughout the year

Qualifications

• Experience in retail operations, communications, or support roles.
• Confident using Microsoft Office and collaboration tools.
• Understanding of store operations.

Responsibilities

• Manage all communications between Comfort House and showrooms.
• Serve as the main contact for showroom operational queries.
• Lead or support retail projects.

Skills

Strong writing skills

Organisational skills

Communication skills

Team player

Tools

Microsoft Office

Collaboration tools

Job description

To lead communication and support functions across our retail network. This role acts as the link between Comfort House, showrooms, and other departments—ensuring clear, consistent, and effective communication to support high performance.

Retail Communication

• Manage all communications between Comfort House and showrooms (e.g. newsletters, intranet, memos).
• Translate business objectives into clear retail communications.
• Own the retail communication calendar, aligning with campaigns, product launches, and training.
• Maintain consistent brand tone in internal messaging.

Retail Support Operations

• Serve as the main contact for showroom operational queries.
• Liaise with other teams (Marketing, People, IT, etc.) to provide accurate support.
• Coordinate rollouts of systems, tools, and policies for showrooms.
• Improve feedback channels between showrooms and Comfort House.
• Manage ordering of office supplies (stationery, uniforms, cleaning products).
• Manage transport and hotel bookings for retail and wider teams.

Projects & Improvement

• Lead or support retail projects (e.g. campaigns, openings, upgrades).
• Review feedback to enhance processes and communication.
• Keep documentation and FAQs up to date.

People & Culture

• Support engagement surveys, communication, and recognition for retail teams.

Qualifications

• Experience in retail ops, communications, or support roles.
• Strong writing, speaking, and organisational skills.
• Confident using Microsoft Office and collaboration tools.
• Understanding of store operations.

Key Traits

• Excellent people and stakeholder management skills.
• Team player who collaborates effectively across functions.

At HSL, we don't just sell furniture - we create feel good moments.
Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual.
Our commitment to world-class service has earned us an incredible 4.9/5 rating on Trustpilot,
and we've been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024.

At HSL, we're building something truly special - a community where you are valued for your contributions,
inspired to make a difference and empowered to do the right thing.
We recognise and celebrate what makes people unique.

Benefits

• Health cash plan – cashback on dental, optical and more
• Discounted shopping & gym memberships with Westfield Rewards
• Brilliant colleague discount (friends and family too!)
• 30 days' holiday (pro rata), rising to 33 with long service
• Contributory pension and death-in-service cover
• Discretionary bonus
• Free onsite parking (at most locations)
• Lovely surprise & delight events throughout the year