Retail Supervisor

Toolstation; Orpington; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading retail company in Orpington is seeking a Retail Supervisor to deliver excellent customer service and assist in managing store operations. You will motivate the team, ensure product availability, and create a positive work environment. No prior retail experience is needed, just reliable teamwork and a positive attitude. This role offers training and development opportunities, plus attractive benefits including 22 days' holiday, a pension scheme, and discounts across all Travis Perkins companies.

Benefits

22 days' holidays + Bank Holidays

Company pension scheme and life assurance

Bonus scheme

Cycle to work scheme

20% discounts across all Travis Perkins companies

Family friendly policies

Qualifications

• Focus on delivering exceptional service and be willing to learn.
• Must enjoy working as part of a team and be hands-on.
• Maintain a positive atmosphere for customers.
• Dependable with a flexible approach to work.

Responsibilities

• Stand in for the Store Manager when needed.
• Check and unpack deliveries and maintain store cleanliness.
• Ensure a great customer experience continually.
• Build relationships with customers for repeat business.
• Create a fun, inviting work environment for the team.

Skills

Teamwork

Customer service

Positive attitude

Reliability

Job description

What you'll do

Retail Supervisor in Orpington

40 hours per week

At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

You’ll be the face of Toolstation, making a fantastic first impression, building long‑lasting relationships and going above and beyond to make our customers happy. This isn’t your average retail role. It’s much more than just a store job. Of course as a retail supervisor, you’ll serve customers, and support the Store Manager but you’ll also be checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.

Day‑to‑day

• Supporting. Whether it’s standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.
• Mucking in. Checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.
• Delivering great service. Providing a great customer experience with a smile on your face – no matter how busy you are and coaching the team to do the same.
• Asking questions and building relationships. Making sure our customers leave the branch with everything that they need for the job.
• Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.

What you’ll bring

• Hard work and passion. You don’t need retail experience. Just be focused on delivering great service and we’ll teach you the rest.
• A love of teamwork. Be happy to muck in and get your hands dirty.
• A positive attitude. Make sure that our customers have a great experience while in our branch.
• Reliability. Be there when we need you, be flexible and fun to be around.
• Yourself. Bring your whole self to work and let your true personality shine through.

What you’ll get

You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.

Plus, you’ll receive some of the best benefits in retail.

• 22 days’ holidays + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme
• Cycle to work scheme
• Save and buy as you earn
• 20% discounts across all Travis Perkins companies
• Financial education and support
• Recognition awards
• Discounts at over 1000 other retailers
• Family friendly policies around maternity, paternity, adoption and surrogacy

Toolstation. The story so far.

We’re one of Britain’s fastest growing multi‑channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self‑builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.