Retail Supervisor

Cotswold Outdoor Group Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading outdoor retail brand in Greater London is seeking a Retail Supervisor to support the team and enhance customer experiences. You will lead by example on the sales floor, assist with training new staff, and manage various operational duties. Ideal candidates will have supervisory experience and be comfortable in a bustling retail environment. This role offers competitive pay, performance bonuses, and a range of employee benefits to support your wellbeing.

Benefits

£12.97 per hour (£10.88 for under 21s)

Performance bonus of up to £750 per year

40–60% staff discount

Up to 33 days holiday

Company pension scheme

Wellbeing support services

Perkbox membership

Qualifications

• Experience as a retail supervisor or in a similar supervisory role.
• Confidence in handling responsibilities and solving problems.
• Ability to lead by example and connect with the team.

Responsibilities

• Help the team deliver excellent customer service and maximize sales opportunities.
• Lead by example in providing expert services.
• Mentor new colleagues and assist with onboarding.
• Manage store opening and closing duties as a key holder.
• Accurately carry out cashing up duties.

Skills

Retail supervision experience

Problem-solving

Team leadership

Customer service

Ability to multitask

Job description

About us

We believe life's better outdoors — whether it's hiking hills, running trails, or simply escaping the everyday. But great adventures start with the right kit and advice from people who care.

That's where you come in.

As a Retail Supervisor, you'll play a key part in helping your team grow, supporting customers, and keeping the store on track. You'll lead by example on the shop floor and step in to run things when the Store Manager is away.

We're part of the Cotswold Outdoor Group, which includes Runners Need and Snow+Rock — three brands that share a love for the outdoors and a commitment to people and planet.

What you'll be doing

• Help the team stay focused on their tasks, deliver excellent customer service and make the most of every sales opportunity
• Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis
• Mentor new colleagues and help onboard them confidently
• Manage store opening and closing duties as a key holder
• Carry out cashing up duties accurately and efficiently
• Lead in the absence of the Store or Assistant Store Manager
• Keep the store safe, compliant and running efficiently
• Bring energy, organisation and motivation to your team

We're looking for someone who

• Has experience as a retail supervisor or in a similar supervisory role
• Is confident handling responsibility and solving problems
• Leads by example and builds strong connections with their team
• Stays focused under pressure and knows how to juggle tasks
• Enjoys being hands-on in a busy, customer-focused environment

What you'll get from us

We know that strong supervisors make a big difference, that's why we're serious about supporting you with rewards that reflect your role, ambition and wellbeing :

• £12.97 per hour per hour (£10.88 per hour for under 21s)
• Performance bonus of up to £750 per year (pro rata)
• Clear progression pathways and ongoing training — from leadership skills to expert product knowledge
• 40–60% staff discount across all our outdoor and active brands
• Up to 33 days holiday, with the option to buy more
• Access to wellbeing support including free, confidential services
• Perkbox membership – savings on food, travel, fitness, entertainment and more
• Company pension scheme to help plan for your future
• Hands-on experience in a fast-paced, values-driven environment

Everyone's welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.

We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We're looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out.

This advert may close early if we receive a high number of applications, so don't wait too long to apply.