Retail Supervisor

CO-OP; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent retail chain in London seeks a Customer Team Leader to lead a friendly team, providing exceptional customer service and managing store operations. This part-time role involves coaching team members, ensuring store safety and efficiency while participating in community initiatives. The ideal candidate will possess strong leadership skills and a flexible approach to varied shifts. Competitive pay and benefits are included.

Benefits

30% in-store product discounts

Pension with up to 10% employer contributions

Access to financial wellness app

36 days holiday, pro rata

Virtual healthcare services

Employee assistance service

Flexible rota accessible via mobile

Cycle-to-work scheme

Qualifications

• Ability to balance leading and supporting team members on the shop floor.
• Strong interpersonal skills for building relationships with customers and colleagues.
• Organisational and problem-solving skills to manage store operations effectively.
• Desire to learn and develop leadership abilities.
• Flexibility to work varied shifts.

Responsibilities

• Deliver friendly and thoughtful customer service every day.
• Coach and develop team members while fostering an inclusive culture.
• Ensure the store operates safely and legally.
• Manage stock accuracy and customer shopping experience.
• Deputise for the Store Manager as needed.
• Introduce new products and services effectively.
• Support local community initiatives.

Skills

Leadership and team support

People skills

Organisational skills

Problem-solving

Flexibility with shifts

Job description

Overview

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

Qualifications and Skills

• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Pay, Contract and Working Pattern

Pay: £15.24 per hour including London allowance

Contract: 21 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Training and Application

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

Eligibility

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.

Benefits

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream - a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rota sharing three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Inclusion and Recruitment

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.