Retail Store Supervisor / Team Leader

Mamas & Papas; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known retailer for baby products is looking for a Store Supervisor in Norwich. This part-time role involves leading a small team of Sales Consultants, ensuring excellent customer experiences, and working alongside management to meet store targets. Candidates should have a background in retail supervision and a passion for customer satisfaction. The position offers various benefits, including holiday schemes and company bonuses.

Benefits

33 days holiday, increasing with service

Company bonus schemes

Subsidised health & critical illness cover

Significant staff discounts

Supportive family related leave policies

Qualifications

• Experience as a retail supervisor or senior sales assistant.
• Passion for enhancing customer experiences.
• Ability to lead and support a team effectively.

Responsibilities

• Lead a small team of Sales Consultants.
• Achieve store results and provide an incredible customer experience.
• Work closely with the store manager and management team.

Skills

Retail supervision experience

Customer service skills

Team leadership

Job description

Our store teams, are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge & trust. Whether it be our in-store personal shopping experiences, car seat consultations, in-store parent to be events, or someone to help guide our customers along their own unique parent journey, our amazing store teams are there to make sure buying that first pram, cot, baby changing table or outfit for baby's 1st birthday, whatever it may be, magical moments they'll cherish forever.

The ROLE OF STORE SUPERVISOR

Our SUPERVISORS are our ambassadors of these magical moments, & the heart of our award winning business. Here at Mamas & Papas we are expanding our own family by looking for an amazing SUPERVISOR to be based at our beautiful Mamas & Papas [INSERT STORE NAME]store, leading a small team of Sales Consultants, working closely with the Mamas & Papas store Manager or Management teams to achieve store results & incredible customer experience.

This Store Supervisor opportunity covering 20 hours per week, across 3 days a week, shifts being

• Monday 12.30-7
• Friday 12-7
• Sunday 10-4.30

If you come from a retail supervisor or senior sales assistant background & love putting a smile on a customers face, leaving them with magical moments they'll never forget, can lead a team by example & support, then we'd love to hear from you.

We do not accept unsolicited CVs from Recruitment Agencies or alike, nor any terms & conditions associated.

We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns and our actions. We strongly believe in the power of inclusivity to help us all move forward in life.

Benefits

We're a Business that cares, so here's just some of our Benefits on offer :

• 33 days holiday, increasing up to 40 with service.
• Buy & Sell holiday schemes
• Company Bonus Schemes
• Employer pension contribution from day 1 enrolment.
• Significant staff discounts for family & friends from our shops & online
• Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
• Subsidised health & critical illness cover and insurances
• Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
• Supportive Foster Care & Carers Leave offering
• Support for Loss and Bereavement
• A Menopause Friendly Employer
• Employee Recognition and Appreciation Schemes
• At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope - want to see how we are going about it? Visit our website and view our "For the Future" commitment
• ....Oh, and a great bunch of people to work with too.

(NB* : All benefits subject to contracts and individual schemes criteria & terms)

We're Award Winning!!

FINALISTS : 2024 -Retail Week "Happiest Retailer to Work For"

WINNERS : 2023 Retail Week "Best Retailer" under £250m

WINNERS : 2022 Retail Gazette - "Best Game Changer Retailer" under £500m