Retail Store Manager

Company Shop; Tamworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retailer in the UK is looking for a Shop Manager to oversee daily operations and lead a motivated team in delivering excellent customer service. The role involves managing departmental standards and ensuring a positive shopping environment. Ideal candidates will have retail management experience, strong communication skills, and a commitment to personal development and team success. The position offers competitive pay and various employee benefits, including free memberships and health programs.

Benefits

Free membership for you and 10 nominees

Annual Flu Injections

High street & leisure vouchers

On-site Parking

Free Tea & Coffee

Cycle to Work scheme

Contributory pension scheme

Qualifications

• Proven record of experience in a retail environment whilst managing a team.
• Ability to effectively plan and organise workloads.
• Excellent time management & organisational skills.

Responsibilities

• Ensure the team delivers day-to-day departmental delivery.
• Motivate and coordinate team members for high performance.
• Ensure health and safety policies are upheld.

Skills

Retail management experience

Effective communication

Organizational skills

Interpersonal skills

Time management

Job description

Join Our Team as a Shop Manager

You will be working in partnership to ensure the smooth running of the colleague shop.

You will look to consistently deliver great service by truly putting our customers at the heart of what we do, focusing on the store standards. The role of Shop Manager is to oversee all areas of daily business operations, including leading the team to deliver the store standards, key performance indicators and an excellent level of customer service to our members within a dynamic retail environment.

About us

Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Details of location and shift pattern :

Location : Staff Shop (Ocado Tamworth) Danny Morson Way, Dordon, B78 1FE

Shifts / Hours : 32 hours a week, working 4 out of 7 days on a rota basis. The hours of work are between 3am and 11.30am Monday to Sunday

Rate of pay : £13.22 per hour

Accountabilities and responsibilities

You will be responsible for ensuring the team are motivated to deliver the day to day delivery of the department

You are required to effectively communicate with and co-ordinate the team of departmental colleagues to consistently deliver an excellent department

Ensure standards remain high and continually look for ways to improve

Support with any departmental tasks that are required

Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice

Continuously review waste within your department and seek solutions to reduce wastage where possible

Assist with development plans of colleagues, by making recommendations and coaching rising stars

Create an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do

Ensure that our colleagues uphold our culture and deliver an expectational member experience

Knowledge, Skills and Experience

Lead by example and uphold Company Shop Group values at all times

Ability to build and maintain effective working relationships

Ability to effectively plan and organise workloads

Able to work to strict deadlines

A want and desire to develop and progress within your role

A commitment to your own personal development and continued learning

To be flexible and adaptable to support the needs of the business

Proven record of experience in a retail environment whilst managing a team

Solid interpersonal skills with an ability to communicate with members and colleagues and anticipate and rectify potential problems

Ability to work well under pressure whilst maintaining a can-do, helpful attitude in line with Company Shop Group ethos

Ability to effectively plan, organise and manage own workload

Excellent time management / organisational skills and ability to work to strict deadlines

Service focused mindset for both internal and external customers

Solution focused mindset bringing solutions and opportunities

Benefits

What's in it for you :

Free membership to Company Shop for you and 10 x nominees

Annual Flu Injections, high street & leisure vouchers, and on-site Parking

Free Tea & Coffee, and Free Fruit Friday

Employee Assistance Programme

Grocery Aid

Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts

Contributory pension scheme with death in service benefit

Join us on the journey

Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.

Apply now and be part of a business that's making a real difference.

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