Retail Shop Manager - Staple Hill

St Peter's Hospice; Kingswood; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused charity in Kingswood is seeking a Retail Manager to ensure high customer service standards, lead a team, and achieve sales targets in a dynamic retail environment. The ideal candidate will have prior retail management experience and a genuine interest in fashion and charity work. This role offers NHS-equivalent benefits, including generous holiday entitlement and competitive salary, as well as the flexibility of hybrid working arrangements.

Benefits

Generous holiday entitlement

Pension contributions

Employee assistance programme

Flexible working hours

Cycle-to-work scheme

Qualifications

• Previous managerial or supervisory retail experience is essential.
• Ability to earn trust and motivate others is crucial.
• IT literacy to use email and spreadsheets is necessary.

Responsibilities

• Deliver high retail and customer service standards.
• Lead, coach, and manage staff and volunteers.
• Achieve sales and targets while maintaining a positive work environment.

Skills

Retail experience

Team management

Customer service

Interest in fashion

IT literacy

Organizational skills

Job description

Key Responsibilities

• Deliver consistently high retail and customer service standards.
• Actively support and demonstrate our values through your role.
• Lead, coach, and manage staff and volunteers.
• Achieve and optimise sales and targets.
• Create and maintain a positive working environment.

Qualifications & Experience

• Previous retail experience at a managerial or supervisory level.
• Commercial awareness and demonstrable experience managing and leading a team; delivering outstanding customer service is advantageous.
• Genuine interest in fashion and charity retail.
• Ability to earn trust, motivate, build rapport, and provide leadership.
• High levels of organisation with a proactive approach.
• Open and adaptable to change, able to support others through it.
• IT literacy and numeracy skills; use of email systems, online resources, and basic spreadsheets.

About the Organization

We’ve spent over 40 years helping people die in peace, with dignity. Our mission combines compassion and clinical expertise to provide patients with the best possible end‑of‑life care. We also support patients’ families before, during, and after bereavement, offering unforgettable support that inspires people to give back and fundraise, volunteer, and donate.

Our Commitment to Diversity

Promotion of diversity and gender rights: we want our teams to reflect the diversity of our community and ensure everyone feels they belong. We have partnered with ENEI, Employers Network for Equality and Inclusion, a UK‑based not‑for‑profit that supports employers in building diverse and inclusive cultures.

Benefits

If you join our clinical team, we offer NHS Agenda for Change benefits such as:

• NHS‑equivalent salaries.
• Generous holiday entitlement, recognising previous NHS service (up to 33 days for 10 years of service).
• Continuation in the NHS pension scheme for existing members.
• Recognition of previous NHS service for sick pay.
• 27 days’ holiday plus bank holidays pro rata; increases the longer you’re with us.
• Competitive salary.
• Pension with employer‑matched contributions up to 6%.
• Enhanced sick pay, rising with service to a maximum of 12 weeks’ full and 12 weeks’ half pay.
• Birthday leave – a day off in the month of your birthday.
• Ability to buy or sell up to three days of annual leave per year.
• Volunteer leave.
• Life insurance scheme.
• Employee assistance programme.
• Access to discounts and offers through the Blue Light Card.
• Home and electronics salary sacrifice scheme.
• Free parking at our main office sites.
• Cycle‑to‑work salary sacrifice scheme.
• Travel discounts.
• Eye care scheme.
• Annual flu vaccine scheme.
• Comprehensive induction.
• In‑house learning & development team.
• Continual professional development.

Workplace Flexibility

We offer flexible working hours and, where practical, hybrid working. You can split your hours between home and our offices in Brentry and Long Ashton.