Retail Service Training Lead—Elevate Customer Experience

Selfridges; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading retail organization in Greater London is seeking a Retail Training Manager to elevate customer experience through impactful training programs. This role requires a strategic mindset and strong coaching abilities to ensure service excellence across all stores. The ideal candidate will have proven experience in retail training, excellent communication skills, and the capacity to partner with leadership to drive performance. Competitive compensation and collaborative environment offered.

Qualifications

• Proven experience designing and delivering retail or service training.
• Strong coaching abilities with team influence at all levels.
• Data literacy to interpret performance insights.

Responsibilities

• Create and deliver impactful training programs.
• Set consistent service standards across all stores.
• Conduct in-store coaching sessions with feedback.

Skills

Coaching and facilitation skills

Strategic mindset

Excellent communication skills

Commercial acumen

Job description

A leading retail organization in Greater London is seeking a Retail Training Manager to elevate customer experience through impactful training programs. This role requires a strategic mindset and strong coaching abilities to ensure service excellence across all stores. The ideal candidate will have proven experience in retail training, excellent communication skills, and the capacity to partner with leadership to drive performance. Competitive compensation and collaborative environment offered.