Retail Security Officer

Mitie Group plc.; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in the UK is seeking Retail Elite Security Officers in Cardiff. This role will involve protecting customers and staff, providing high visibility security, and utilizing conflict resolution techniques. Candidates should have retail security experience and possess necessary qualifications such as a Security Guarding Licence. The company offers flexible working patterns and comprehensive benefits packages including access to discounts, financial wellbeing assistance, and training resources.

Benefits

Virtual GP access

Flexible benefits platform

Cycle-to-work scheme

Life cover

Inclusive recruitment process

Mitie Stars recognition programme

Qualifications

• Retail Security experience needed.
• Conflict resolution trained.
• Excellent communication skills required.

Responsibilities

• Protect customers and colleagues from abuse.
• Provide visible security presence with excellent customer service.
• Deter and prevent anti-social behaviour.

Skills

Conflict resolution

Excellent communication skills

Team player

Ability to work on own initiative

Retail Security experience

Identification of conflict triggers

Use of technology

Education

Frontline Door Supervision or Security Guarding Licence

CCTV Licence

Full UK Driving licence

Job description

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Responsibilities

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti‑social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
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Qualifications & Requirements

• To maximise the use of BWCCTV during confrontational situations.
• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Flexible approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding Licence essential, CCTV Licence would be beneficial.
• A full UK Driving licence would be beneficial.

About Our Company

Since 1987, Mitie's 76,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Benefits

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more! We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is the direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .