Retail Security Officer

Mitie; Cannock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in Cannock is looking for a Retail Security Officer who excels in customer service and safety. The candidate will deter crime, conduct store patrols, and use CCTV systems to enhance security. A current SIA licence is preferred, with training available. Benefits include contracted hours, comprehensive training, and various employee perks.

Benefits

Annual leave entitlement

Pension and life insurance schemes

Free uniform supplied

SIA Re-licencing programme

Progression and development opportunities

All breaks are paid

Qualifications

• Experience delivering exceptional customer service.
• Familiarity with CCTV operations and reporting.
• Ability to deter violence and public order offences.

Responsibilities

• Deliver industry leading customer service.
• Conduct patrols of the store.
• Utilise CCTV systems to reduce crime.
• Liaise with store management and police.

Skills

Customer service

CCTV operations

Patrolling

Conflict resolution

Education

Current SIA licence or SIA Certificates (training may be provided)

Job description

Pay rate

£13.29

Shifts

Various Shifts (to be discussed at interview)

Overview

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).

Vetting

It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.

Main duties

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits to working with Mitie include

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid