Retail Sales Supervisor

East Anglia's Children's Hospices; Downham Market; On-site; GBP 60,000 - 80,000; Part time

Job summary

A community-focused charity shop in Downham Market is seeking a part-time Retail Sales Supervisor. The role involves maximizing sales, supporting volunteers, and maintaining shop standards. Ideal candidates are passionate about customer service and able to work weekends. The position offers a permanent contract at £12.21 per hour with numerous benefits including enhanced annual leave and a health cash plan.

Benefits

Enhanced Annual leave Entitlement - 27 days + 8 Bank Holidays

Additional holiday purchase scheme

Employee health cash plan & wellbeing support

AVIVA pension package – up to 7% Employer Contribution

Qualifications

• Passionate about customer service & building community support for the charity.
• Enjoy working as part of a team and on your own initiative.
• Flexible to work at the weekends.

Responsibilities

• Work with the shop manager to maximise sales of stock.
• Support the shop volunteer team by providing guidance.
• Maintain a high standard of display and cleanliness.
• Ensure banking processes are followed in the absence of the manager.

Skills

Customer service passion

Teamwork

Initiative

Flexibility

Job description

Overview

East Anglia’s Children’s Hospices (EACH) has a vision to be the most loved charity shop in our community. We think our 50 shops (and growing) are some of the best in East Anglia and our online presence is similarly impressive – Our Style with EACH brand recently won the Third Sector Award’s ‘Best use of social media’ 2022. The income from our shops and online platforms play a vital role in raising essential funds for children and families at a time they need it most.

For aspiring Shop Managers & Area Managers we have a structured, competency-based development tool, focused on supporting individuals to develop confidence and skills in all areas of their role, including online, internal and external training.

From driving our retail vans, to carrying out maintenance on our shops, it takes a whole team to make our retail operation a success; If you are looking to develop your career within our retail team there is a clear path to suit your goals across our shops, retail distribution centre and online platforms.

Role details

Retail Sales Supervisor – Downham Market shop - PE38 9DA

Part-Time - 14 hours per week, worked as 2 days over a 6 day working week

Mandatory weekend working on a rotational basis

Permanent Contract

£12.21 per hour

Comprehensive range of benefits:

• Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
• Additional holiday purchase scheme
• Employee health cash plan & wellbeing support schemes
• AVIVA pension package – up to 7% Employer Contribution including Life Assurance
• Free Eye Tests & Cycle to work scheme

Are you

• Passionate about customer service & building community support for the charity.
• Enjoy working as part of a team but also work on your own initiative.
• Happy to work on your own at times.
• Flexible to work at the weekends.

The role

• Working with the shop manager to maximise sales of donated and new stock.
• Supporting the shop volunteer team by providing guidance and direction to their efforts.
• Maintaining a high standard of display, presentation and cleanliness throughout the shop.
• In the absence of the manager, ensuring that all monies are banked, daily/weekly banking & reporting processes are followed and shop is opened and closed at end of day.

Please visit our website www.each.org.uk to view the full job description and person specification and to apply.

Diversity Statement

At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.

Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.

Important notices

• Please note: EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.
• This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.
• It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.
• EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.