Retail Sales Manager North/ Scotland

Elemis; Newcastle upon Tyne; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading skincare brand is seeking a Retail Sales Manager for multiple locations in the North/Scotland. The role involves inspiring teams, delivering exceptional customer experiences, and achieving sales targets. The ideal candidate has 3+ years in multi-site retail management, strong interpersonal skills, and a focus on operational efficiency. This position offers generous staff discounts, well-being policies, and a company pension scheme.

Benefits

Generous staff discounts

Well-being policies

Holiday allowance

Company pension scheme

Bonus/Commission scheme

Healthcare cash plan

Employee assistance programme

Cycle to work scheme

Qualifications

• Proven experience (3+ years) in multi-site retail management, preferably within skincare, beauty, or luxury sectors.
• Demonstrated ability to lead, inspire, and develop teams to achieve strong sales performance.
• Strong understanding of retail operations including merchandising and customer engagement.

Responsibilities

• Lead the area to achieve and exceed sales targets across store locations.
• Monitor KPIs to optimize performance and customer engagement.
• Recruit, onboard and train store teams to deliver exceptional customer experiences.

Skills

Multi-site retail management

Team leadership

Retail operations

Sales performance

Interpersonal skills

Problem-solving

Job description

Retail Sales Manager North/ Scotland

Department: Retail

Employment Type: Permanent - Full Time

Location: All Brands, North & Scotland

Description

You will be the driving force behind our brand’s success in multiple locations, inspiring and leading your team to deliver outstanding results. With a passion for people and excellence, you’ll champion the customer experience, elevate store performance, and foster a culture of collaboration and growth. You’ll play a key role in not only meeting business goals but in developing and nurturing your team, empowering them to exceed expectations. This is a chance to lead by example, innovate in your approach, and make a real impact, all while ensuring our stores shine and our brand thrives. If you\'re a dynamic leader with a passion for people and performance, we want you to be a part of our journey!

Key Responsibilities

Sales Performance & Strategy:

• Lead your area to achieve and exceed sales targets, ensuring consistent performance across all store locations.
• Analyse sales data to identify trends, challenges, and opportunities, providing actionable insights to drive revenue growth.
• Support and implement business initiatives to maximize in-store treatments and product sales, aligning with brand goals and retail partner expectations.
• Monitor KPIs such as conversion rates, average transaction value, and treatment bookings to optimise performance.

Key Performance Indicators:

• As part of this role, you will be responsible for achieving regional key performance indicators (KPIs) that measure the effectiveness of customer engagement, sales performance, and overall service delivery.
• Your role will involve actively monitoring and improving these KPIs through effective sales techniques, customer engagement strategies, and a deep understanding of the products and services offered
• Recruit, onboard, and train store and treatment teams to deliver exceptional customer experiences and meet performance expectations.
• Conduct regular 1:1 performance reviews with team members to evaluate their progress against goals, provide feedback, and set clear development objectives.

Talent & Succession Planning:

• Identify and nurture top talent within your region, creating opportunities for growth and development.
• Develop a strong succession plan to ensure leadership readiness across all locations.

Store Operations & Retail Partnerships:

• Ensure all locations meet brand standards in merchandising, treatments, and customer service following the brand visit form
• Build and maintain strong relationships with retail partners to align on goals, strategies, and in-store execution.
• Oversee inventory levels to ensure the availability of products and supplies needed for both retail and treatment services.

Treatment Strategy & Oversight:

• Oversee the implementation and optimization of treatment services in retail stores, ensuring alignment with brand standards and customer satisfaction goals.
• Monitor treatment revenue performance, customer feedback, and operational efficiency, making adjustments to drive results.
• Partner with retail teams to ensure seamless integration of treatments with product sales, leveraging the treatments to boost overall store performance.

Financial & Operational Accountability:

• Manage budgets for your area, balancing cost control with the need to deliver exceptional customer experiences.
• Provide detailed performance reports, including sales results, treatment uptake, and staffing metrics, to senior leadership.
• Identify opportunities to improve operational efficiency while maintaining high standards including Health & Safety, treatment tools, sampling strategy and FOC management.

Collaboration with Cross-Functional Teams:

• Work closely with the education team to deliver impactful training that enhances product knowledge, treatment skills, and sales techniques.
• Partner with marketing to support in-store campaigns, Events, promotions, and product launches that drive engagement and sales.
• Align with finance and operations teams to ensure compliance with budgets, policies, and procedures.

Skills, Knowledge and Expertise

• Proven experience (3+ years) in multi-site retail management, preferably within skincare, beauty, or luxury sectors.
• Demonstrated ability to lead, inspire, and develop teams to achieve strong sales performance and deliver exceptional customer experiences.
• Strong understanding of retail operations, including merchandising, treatments, and customer engagement.
• Results-driven mindset, with a proven track record of meeting or exceeding sales targets.
• Experience conducting performance reviews, career development discussions, and building talent pipelines.
• Excellent interpersonal and communication skills, with the ability to build lasting relationships with teams and retail partners.
• Strong organisational and problem-solving abilities, with a focus on operational efficiency.
• Flexibility to travel regularly across your area to support stores and teams.

Benefits

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\'OCCITANE Group products (including L\'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type