Retail Protection Product Consultant

Zurich Insurance; Highgate; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading global insurance company is hiring a Retail Protection Product Consultant to design and manage protection products. You will work cross-functionally to deliver innovative solutions while keeping customer needs at the forefront. Ideal candidates will have experience in the UK retail protection market and a strong understanding of financial services. This position offers flexible working arrangements and a comprehensive benefits package.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

Flexible holiday options

Qualifications

• Understanding of advised and non-advised UK Life market required.
• Experience in working with multi-functional project teams.
• Comfortable engaging with stakeholders effectively.

Responsibilities

• Design, implement, and maintain propositions on the Life Protection Platform.
• Analyze the protection market, competitors, and customer needs.
• Lead projects to create or refresh protection propositions.

Skills

Understanding of UK financial services

Experience in retail protection

Effective communication skills

Ability to analyze market

Comfortable using data

Self-starter with growth mindset

Job description

Overview

We have an exciting opportunity for a Retail Protection Product Consultant to join our team. You'll help design, implement, and manage Zurich's protection products that our customers need to secure their financial futures. This role lets you support every stage of delivering our protection product development plan. You'll work in multi-functional teams to balance speed to market, project costs, regulatory compliance, and shareholder return. You'll make sure all proposition developments are designed and implemented with good customer outcomes as the main focus. We are looking for someone who puts customers first and knows the UK financial services market well. Ideally, you have experience in retail protection. You should be eager to learn and understand the entire customer journey to make sure our protection plans always deliver good results for customers.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.

Responsibilities

• You'll work with Proposition Development colleagues and other teams to design, implement, and maintain new and existing propositions on our Life Protection Platform.
• Analyse the protection market, competitors and customer needs to identify gaps and opportunities where Zurich could create commercial advantage.
• Develop ideas to enhance existing and new propositions to better meet customer needs.
• Assess feasibility of new product ideas, build business cases, and recommend whether to proceed.
• Lead or support projects to refresh, upgrade, or create new protection propositions.
• Collaborate with experts from all areas of the business to ensure changes meet customer needs, offering personalisation and flexibility efficiently and cost-effectively.
• Identify, monitor, and mitigate delivery and regulatory risks before launch. Follow product development and risk & compliance procedures.
• Help develop and maintain our propositions on industry quote portals and best advice systems.
• Understand regulatory changes and their impact on the protection market. Work with other experts to assess what changes are needed to stay compliant.
• Understand sufficiently the commercial aspects of protection plans, such as pricing and reinsurance, as part of development process.
• Act as a retail protection expert across the business, helping other areas as required.
• Develop and maintain a network of experts in all relevant areas.

An understanding of the advised and UK Life market is required, with additional experience in the non-advised market being preferred.

Experience in the UK Retail Protection market is preferred.

A passion for being part of our journey to protect customers' financial futures.

Experience in working in and leading successful multi-functional project teams of various scales and complexities.

Effective communication skills tailored to each situation, ensuring all stakeholders can contribute and feel listened to.

A self-starter with a growth mindset, comfortable thinking creatively to overcome project delivery obstacles and challenges to meet customer and business needs.

Comfortable using data, research, and customer and adviser feedback to balance competing demands and arrive at an optimal proposition design.

Take action to manage your personal development. Specifically, committed to developing your protection subject matter expertise to provide technical advice and guidance across the business.

Experience of supporting the planning and development of marketing / take to market content to support launch of product developments and tactical campaigns.

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

We aim to be the best retail protection provider in the UK, offering a great experience for our advisers, customers, and staff. Our benefits include a 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday. Zurich offers a wide range of employee benefits so our people can tailor their benefits throughout the year.

Working hours: 35 Hours per week - This role is available on a part-time, job-share or full-time basis.