Retail Operations Service Specialist

Chrome Hearts; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury fashion retailer is looking for an Operations Service Specialist to support front and back office operations. Responsibilities include processing transactions, maintaining inventory, and providing excellent customer service. Candidates should have a high school diploma and a year of retail experience, preferably in a luxury setting. The role requires strong organizational skills and the ability to work flexible hours, including nights and weekends.

Qualifications

• 1 year retail experience in a luxury environment preferred.
• Proficient in the use of a POS system and cash handling preferred.
• Strong team player with excellent communication skills.

Responsibilities

• Accurately record point of sales transactions.
• Provide high levels of service to clients.
• Assist in maintaining an accurate inventory.

Skills

Customer service orientation

Detail oriented

Strong organizational skills

Excellent interpersonal skills

Flexibility in availability

Education

High School Diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CHROME HEARTS, the Fine Jewelry, Accessories, Shoes, Fragrance & Home Goods company renowned for its sophisticated life-inspired designs, was conceived in 1988 by Richard Stark in Los Angeles. Honoring a commitment to quality materials and timeless design, CHROME HEARTS now has thirty+ stores across North America, Europe, and Asia, and can be found in the most exclusive boutiques around the world.

SUMMARY/OBJECTIVE

The Operations Service Specialist (OSS) provides clerical support for both front and back of house operations in the Chrome Hearts store. The OSS is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment, and client verification) and the administration support of after sales services when needed.

ESSENTIAL FUNCTIONS

• Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
• Organize and prioritize workstation and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are always stocked, maintain selling floor merchandising standards, straightening, filing in, etc.
• Record accurate and detailed CRM details that provide meaningful detail of purchase history and sales analysis.
• Collaborate with sales and service associates to prepare for and manage appointment schedule.
• Answering phones in a timely manner and exhibiting friendly and appropriate customer service.
• Consistently provide high levels of service to our Clients: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
• Support sales and stock team with physical product management (ticketing, case sheets, returning merchandise to the floor)
• Assist in maintaining an accurate inventory through completing inventory checks and cycle counts as needed.
• Display a thorough comprehension of, and remain up to date on, Product Knowledge and Company news.
• Be a positive role model representing the brand at all times.
• Build and maintain good working relationships with the Management Team, Peers, and other Chrome Hearts Store Teams.
• Adhere to all retail policies and procedures.
• Follow all health and safety guidelines.

QUALIFICATIONS

• High School Diploma or equivalent.
• 1 year retail experience, in a luxury environment preferred.
• Proficient in the use of a POS system and cash handling preferred.
• Computer skills. Microsoft Office. Experience with D365 a plus.
• High degree of integrity working with sensitive information.
• Detail oriented with strong organizational skills.
• Excellent interpersonal skills and the ability to communicate effectively, both verbally and written. Customer service oriented.
• Strong team player.
• Flexible availability to include working some nights, weekends, and holidays.
• Ability to handle difficult situations with grace, compassion and composure.

ADDITIONAL INFORMATION

Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.