Retail Manager – Luxury 5 Star Hotel

Trades Workforce Solutions; United Kingdom; On-site; GBP 35,000 - 41,000; Full time

Job summary

A leading hospitality recruitment agency is seeking an experienced Retail Manager to oversee luxury goods and golf retail operations at a prestigious resort in South Wales. The role involves inspiring retail teams, ensuring efficient stock management, and aligning retail strategies with a top-notch guest experience. Competitive compensation includes a basic salary and service charge, along with numerous benefits such as paid overtime, career development, and exclusive discounts.

Benefits

Paid overtime

Personalised career development opportunities

Free parking

Healthcare Cash Plans

NEST Pension Scheme

Leisure Club Membership

Cycle2Work Scheme

Long Service Holidays

Retail Discounts Platform

Discounted Spa Treatments & Spa Retail

Discounted Accommodation Rates

Discounted Conference & Banqueting Rates

Discounted Golf Retail

Qualifications

• Experience as a Retail Manager in a luxury or resort setting.
• Strong understanding of customer service excellence.
• Ability to manage stock and product selections effectively.

Responsibilities

• Lead and inspire retail teams across high-end outlets.
• Ensure commercial effectiveness of all retail areas.
• Manage stock levels, product selection, and planning.
• Support team motivation and performance.
• Collaborate with leadership for aligned guest experience.

Skills

Leadership

Customer service

Stock management

Team motivation

Job description

We are so excited to be partnering with a high-profile 5-star resort in South Wales, currently seeking a dedicated Retail Manager to lead their luxury goods and golf retail operations. Renowned for its premium facilities and outstanding guest experience, this is a fantastic opportunity to be part of a first-class hospitality team.

You’ll be wondering what’s in it for you as the Retail Manager…

• £35,000 per annum £2,000 to £3,000 service charge
• Working 40 hours per week over 5 days

Benefits

• Paid overtime
• Personalised career development opportunities
• Free parking
• Healthcare Cash Plans
• NEST Pension Scheme
• Leisure Club Membership
• Cycle2Work Scheme
• Long Service Holidays
• Retail Discounts Platform
• Discounted Spa Treatments & Spa Retail
• Discounted Accommodation Rates
• Discounted Conference & Banqueting Rates
• Discounted Golf Retail

Responsibilities as the Retail Manager…

• Leading and inspiring the retail teams across the hotel’s multiple high-end outlets
• Ensuring all retail areas are commercially effective and visually impeccable
• Managing stock levels, product selection, and seasonal planning
• Supporting the team’s training, motivation, and performance
• Collaborating with senior leadership to align retail with the wider guest experience

If you’re an experienced Retail Manager with a luxury or resort background and a passion for delivering outstanding customer service, this could be the ideal next step in your hospitality career.

PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.

We appreciate that your CV may not be up to date. No problem, send me what you have to [e-mail] or look me up on LinkedIn and send me a message there!