Retail Manager

Landsec; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A major real estate company in Greater London is looking for a proactive individual to enhance sales and manage brand partner relationships. The role involves developing CRM strategies, analyzing sales data, and ensuring operational standards across properties. Ideal candidates will have a strong retail management background, proven sales growth experience, and excellent communication skills. This is a 12-month fixed-term contract with a competitive benefits package.

Benefits

Performance based annual bonus plan

25 days annual leave

Enhanced pension contributions

Private medical insurance

Volunteer days

Qualifications

• Experience in retail management, shopping centres, leisure or food and beverage.
• Proven ability to deliver sales growth.
• Strong stakeholder relationship-building experience.

Responsibilities

• Drive sales and density by working with retailers.
• Develop CRM strategies to support asset plans.
• Collate and analyze sales data for internal stakeholders.

Skills

Retail management

Sales growth

Relationship management

Communication skills

Customer service

Data analysis

Job description

Overview

We’re Landsec

We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.

We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.

The Role

It’s an exciting time for us at Landsec and we’d like you to play a key part in how we create great experiences for people as well as helping retailers make and save money. Reporting to the Business Development Manager, you’ll be the first point of contact for our retailers and food & beverage operators. You’ll drive the vibrancy and vitality across our central London properties by proactively managing brand partner relationships built upon your knowledge and in depth understanding of retail and food & beverage to grow sales in line with agreed targets. We’ll be looking for someone who has a broad retail background, is commercially driven, with a “can do” attitude, and the skills to help optimise sales in the across our London properties. Developing a understanding of the Workplace arena and working with their teams across the buildings we own in London and elsewhere will be a core requirement for this role. To work in collaboration with the workplace team to ensure an understanding of the operational workings of the portfolio, ensuring retail operational standards are upheld and that brand partner issues are handled efficiently and thoroughly in collaboration with your Workplace colleagues.

The Team

You will be working alongside the Business Development Manager but with no direct line management.

What you will be responsible for

Key tasks of the role:

• Identify opportunities to drive sales and density using commercial expertise. Working with retailers and food & beverage brands to understand their business and marketing strategy in order to optimise sales.

• Develop and implement an effective CRM strategy working with all brands to support the strategic asset plan.

• Use industry/ brand knowledge and insight to drive sales and income growth.

• Attend leasing meetings articulating centre performance as appropriate and support leasing teams with viewings.

• Develop a plan to manage any void units from window vinyl to temporary lettings.

Brand Partners liaison:

• Undertake regular brand visits in order to develop and maintain effective working relationships, gain insight and knowledge around performance.

• Develop and implement an effective communication strategy ensuring brands are informed on commercial, marketing and operational issues.

• Organise and Chair brand meetings monthly or as appropriate to share performance, marketing and other updates.

• Work in collaboration with the onsite service partner teams and colleagues to ensure all brands operational issues are addressed in a timely and consistent manner.

• Be aware of brand events and their impact on the property and ensure that these are well managed with communication and face-to-face contact with the site teams.

• Maintain an up-to-date record of all brands contact details including Store Managers, Area Managers and head office contacts.

Analysis:

• Collate and analyse daily, weekly and monthly sales data, ensuring the data is an accurate record of trading activity. Provide weekly trading and footfall data to internal stakeholders within agreed timelines.

• Collate, analyse and review all available data to help understand the retail, leisure and managed operations performance and variances against last year and last week and centre budgets. Benchmark by category and zone performance.

• Maximise the use of and coordination of all centre and industry data including CACI, footfall, dwell time, average spend, catchments, customer profile to support brand performance.

Guest experience, training & coaching:

• Work collaboratively with the centre team to ensure the delivery of excellent experiences.

• Take the lead in delivering effective Centre Induction Training for all new brands covering both operational and commercial requirements.

Central Marketing:

• Align communications with the central marketing team(and appropriate marketing with Workplace).

• Working with the marketing team develop awareness and participation in the centre’s website and promote the centre’s and brand offers in order to drive sales.

Your skills, experience and qualifications

Essential criteria

• Retail management, Shopping centre, leisure or food and beverage experience

• Proven experience of delivering sales growth

• Experience of building and maintaining effective relationships with a range of stakeholders

• Strong communication and presentation skills both verbal and written

• Proven customer service skills

• Able to analyse and make recommendations from sales date and research

This is a 12 month FTC.

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

• Performance based annual bonus plan

• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.

• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.

• Private medical insurance, Health Cash Plan, Life assurance and income protection.

• Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)

• Two different share plans enabling you to share in the success you will help to build

• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause

Diversity and Inclusion

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to andusableby everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing [e-mail]

To find out more about our approach, visit our Diversity and Inclusion page.