Retail Manager

TUI Group; Chorley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday company in Chorley is seeking a Store Manager to lead the retail team. The role involves inspiring your team, improving customer satisfaction, and achieving sales targets. Ideal candidates will have strong leadership and customer service experience. This position offers benefits including a competitive hourly wage, commission, and opportunities for career progression.

Benefits

Commission and bonus schemes

Holiday benefits

Pension scheme

Qualifications

• Experience in a retail management role.
• Strong leadership skills and ability to inspire a team.
• Proven track record in customer service and achieving sales targets.

Responsibilities

• Lead and inspire your team to deliver exceptional customer experiences.
• Develop proactive solutions to customer queries and complaints.
• Utilize customer feedback to improve satisfaction and loyalty.
• Manage sales targets and drive team performance.

Skills

Leadership

Customer Service

Sales Target Achievement

Job description

Overview

TUI Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Chorley store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About our offer

• TUI offers much more than just a starting salary of £14.83 per hour
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

About the job

• Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
• Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership
• You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
• Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
• Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.