Retail Facilities Manager

Trades Workforce Solutions; Greater London; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading real estate consultancy is seeking a Retail Facilities Manager to oversee the management of a retail portfolio in Central London. This role involves ensuring high standards of service, overseeing maintenance, and compliance with health and safety regulations. The ideal candidate will have a strong background in facilities management, excellent communication skills, and a passion for customer service. The salary ranges from £50,000 to £55,000, with a generous benefits package.

Qualifications

• Strong background in facilities or building management.
• Experience in a multi-tenanted commercial or retail environment.
• Genuine passion for delivering high-quality service.

Responsibilities

• Oversee the smooth running of the retail portfolio.
• Manage planned and reactive maintenance.
• Ensure compliance with health and safety legislation.
• Support the company's ESG and sustainability objectives.
• Build relationships with clients and tenants.

Skills

Strong communication skills

Stakeholder management

Proactive problem-solving

Operational knowledge

Understanding of building services

Education

IOSH or NEBOSH qualification or equivalent

Job description

My client, a leading real estate consultancy with an excellent reputation in the industry, has an exciting opportunity for a Retail Facilities Manager to oversee the day to day management of a retail portfolio within a vibrant mixed‑use estate in Central London. This role offers the chance to work with an fantastic estate management team within a dynamic retail and leisure destination, ensuring that every element of the estate is maintained to the highest possible standard and that visitors enjoy a safe, welcoming, and engaging environment.

As Retail Facilities Manager, you will take responsibility for the smooth running of the estate’s retail portfolio, working closely with retailers, service partners, and internal stakeholders to deliver exceptional standards of service and presentation. You will oversee planned and reactive maintenance, ensure full compliance with health and safety legislation, and support the company’s ESG and sustainability objectives. A key part of the role will involve building strong, collaborative relationships with your client, and tenants, managing service charge budgets effectively.

The successful candidate will have a strong background in facilities or building management. This experience may come from either the commercial or retail sector, though ideally gained within a multi‑tenanted environment. You will bring excellent operational knowledge, a solid understanding of building services, and a proactive approach to problem‑solving. Strong communication and stakeholder management skills are essential, along with a genuine passion for delivering high‑quality service and enhancing customer experience. An IOSH or NEBOSH qualification, or equivalent, would be an advantage.

This is a fantastic opportunity to join a forward‑thinking property company that values collaboration, innovation, and professional growth. You will be part of a supportive and engaging working environment, where you’ll be encouraged to further develop your career. The salary for this role ranges from £50,000 to £55,000 and comes with a generous benefits package.