Retail Deputy Manager

The Works Stores Ltd; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail company in Bournemouth seeks a Retail Deputy Manager to lead the team and manage store operations. You'll inspire customers, drive sales, and ensure high performance across all metrics while supporting your team's growth. This role requires strong leadership and customer service skills, where you will stand in for the Store Manager, ensuring an inclusive and enjoyable shopping atmosphere. Competitive benefits, including a discount scheme and personal development opportunities, are offered.

Benefits

25% Colleague Discount

Exclusive online discounts

Enhanced maternity and paternity leave

33 days of holiday

Training and development access

Early wage access

Employee ownership scheme

24/7 employee support

Healthcare Cash Plan

Qualifications

• Experience in a retail environment with a focus on leadership.
• Ability to drive retail sales and achieve KPIs.
• Strong communication skills and ability to inspire a team.

Responsibilities

• Stand-in for the Store Manager and take responsibility for the team.
• Create an enjoyable and inclusive atmosphere.
• Mentor and coach team members for outstanding retail experiences.
• Manage stock deliveries and merchandising.
• Support team well-being and aspirations.

Skills

Leadership

Customer service

Sales performance

Multitasking

Stock management

Communication

Job description

We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Deputy Manager As a Retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn, create and play more, through creating unforgettable moments, smiles on faces and products to go home with to craft memories they'll cherish! Taking the helm when the Store Manager is unavailable, you'll captain the ship taking responsibility for the team, store standards, customer experience and commercial targets. We recognise that our Team Leaders/Deputy Managers are our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Your mission

Responsibilities and Expectations

• Stand-in for the Store Manager, taking responsibility for all metrics and the team if they're away
• Foster a store atmosphere that's enjoyable, welcoming, and inclusive.
• Demonstrate progress in driving retail sales and achieving high performance across all key performance indicators (KPIs)
• Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's.
• It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect.
• Lead and coach the team by working shoulder-to-shoulder to provide an outstanding retail experience, ensuring each customer is delighted and inspired. Utilise your product knowledge and charm to introduce additional offerings.
• You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You'll soon be looking at a high SKU count like your best game of Tetris!
• Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction.
• Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations!
• Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero!
• Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you!
• Being a great leader As a great leader with wonderful people skills, you'll create a team that's more than just co-workers - it's a team.
• Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
• Lead your team to reach their potential and steer your store to break records and get in the spotlight.
• Work collaboratively with support departments and peers. If somethings not quite right, provide quality constructive feedback so we can work as a team to get it right!
• But let's not forget about the most important part… your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there

Benefits

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday - 33 days, including bank holidays. Plus, your holiday allowance increases with long service.
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream - Claim early access to 50% of your wages as you earn them - for when 'life' happens!
• Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan - To support your everyday healthcare costs.
• And loads more! - Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.