Retail Customer Service Manager - Lead Front-End Team

B&M Retail; Preston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Customer Service Manager in Preston to lead the checkout and cash office in their Ribble store. The ideal candidate will have experience managing teams in retail and demonstrate strong numeracy and problem-solving skills. Responsibilities include motivating the front-end team, ensuring exceptional customer service, and overseeing stock and cash procedures. This role offers competitive salary, holiday benefits, and a clear career path for professional growth.

Benefits

Competitive salary + bonus potential

Up to 33 days' holiday

10% discount at B&M and Heron Foods

Clear career path with real progression opportunities

Exclusive colleague perks & wellbeing support

Qualifications

• Experience managing teams in a retail or hospitality environment.
• Strong numeracy and problem-solving skills.
• Flexible, hands-on attitude with excellent people skills.

Responsibilities

• Lead and motivate the front-end team to ensure polite and friendly service.
• Be a visible leader for customers and colleagues.
• Coach team members to build their skills and confidence in service.
• Oversee stock and cash control procedures for security and compliance.
• Support a great store culture and contribute to a positive workplace.

Skills

Team management in retail or hospitality

Strong numeracy

Problem-solving skills

People skills

Customer service excellence

Job description

A leading UK retailer is seeking a Customer Service Manager in Preston to lead the checkout and cash office in their Ribble store. The ideal candidate will have experience managing teams in retail and demonstrate strong numeracy and problem-solving skills. Responsibilities include motivating the front-end team, ensuring exceptional customer service, and overseeing stock and cash procedures. This role offers competitive salary, holiday benefits, and a clear career path for professional growth.