Retail Customer Advisor (Liverpool - Church Street) - 37.5 hours

Three UK; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A telecommunications provider in Liverpool is seeking a Retail Customer Advisor to enhance customer engagement and deliver exceptional service. In this role, you'll create meaningful interactions, promote innovative solutions, and drive sales by achieving Key Performance Indicators. Your dedication to customer service will play a vital part in ensuring customers feel valued. This position offers the opportunity to be part of a dynamic team focused on delivering high standards of service.

Qualifications

• Strong dedication to customer service.
• Ability to understand and meet customer needs.
• Experience in sales or performance-based roles.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences through promoting products and services.
• Achieve store Key Performance Indicators by driving sales.
• Provide personalised solutions for mobile and network-related enquiries.

Job description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.