Retail Customer Advisor

EE Limited; Basingstoke; On-site; GBP 40,000 - 55,000; Full time

Job summary

A dynamic organization is seeking an experienced HR Advisor to join their team in Basingstoke. The successful candidate will provide expert advice on Employee Relations issues, supporting line managers and ensuring compliance with employment law. This role demands extensive experience in ER casework and a collaborative, fast-paced approach to HR. The HR Advisor will help develop a culture of continuous improvement within the organization. Competitive remuneration and support for professional development offered.

Qualifications

• Extensive experience in Employee Relations casework.
• Strong understanding of employment law.
• Ability to thrive in a fast-paced, collaborative environment.

Responsibilities

• Provide HR advice and support on Employee Relations issues.
• Prepare documentation for Employment Tribunal cases.
• Manage case paperwork in accordance with Data Protection legislation.

Skills

HR Advisory

Employee Relations expertise

Employment law knowledge

Job description

Are you an experienced HR professional with strong expertise in Employee Relations (ER)? We're looking for a confident and capable HR Advisor to join our client's team on an ongoing assignment supporting a dynamic organisation through a busy and impactful period. The successful candidate will have extensive ER casework and employment law experience and will be able to hit the ground running.

Reporting into the Employee Relations Specialist, you'll play a key role in providing expert ER advice and guidance to line managers, enabling effective people management and supporting a culture of continuous improvement and best practice. You will liaise across the People team to ensure knowledge of all department priorities and initiatives are up to date and support the implementation across the organisation. You will be establishing, developing and maintaining effective working relationships with all work colleagues, contractors and partnering agencies to ensure an integrated contribution to the organisations corporate objectives. This is an ideal opportunity for someone who enjoys working in a fast-paced environment, is comfortable with change, and thrives in a collaborative HR function.

Key Responsibilities:

• Provide advice, guidance and support to line managers on a range of standard and non-standard Employee Relations issues, supporting the development of organisational capability in managing these issues. Ensure compliance with legislation, policies and procedures and that they are effectively and consistently applied across the organisation. Proactively use management information to identify employee relations issues, including absence trends, attrition, development, engagement and attraction strategies. Ensure all relevant case paperwork is managed in accordance with Data Protection legislation and keep all relevant stakeholders informed of case activity and progress. Nurture a coaching style to enable managers to attend dismissal, appeal and grievance meetings with the necessary skills and capabilities and provide advice and guidance to line manager.
• Prepare documentation for Employment Tribunal cases and provide technical support to relevant stakeholders.