Retail Centre Operations Manager

St Elizabeth Hospice; Ipswich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local charitable organization in Ipswich is seeking a proactive and dynamic individual to oversee logistics for stock delivery and collection. The successful candidate will maximize income through innovative retail strategies and ensure the charity's shops adapt to the evolving charity retail landscape. The ideal candidate should have proven experience in retail management and possess strong interpersonal skills. This role offers a generous benefits package including 27 days of annual leave, a pension scheme, and health service discounts.

Benefits

27 days annual leave entitlement

Pension scheme (NHS pension transferable)

Life Cover

Free Car Parking

Cycle to Work Scheme

Car Leasing Scheme

Health Service Discounts

Occupational Sick Pay

Subsidised refreshments

Blue Light Card

Employee Assistance Programme

Qualifications

• Experience in a customer-focused retail environment.
• Proactive and creative attitude towards charity retail.
• Ability to meet deadlines and manage staff.

Responsibilities

• Oversee logistics for stock delivery and collection.
• Maximize income and innovate new sources of income.
• Ensure shops meet the changing demands of charity retail.

Skills

Excellent interpersonal skills

Ability to work under pressure

Proven retail management experience

Job description

You will oversee logistics for stock delivery and collection to and from shops, donors' homes and companies, focusing on maximising income and innovate new sources of income to ensure the continued growth of the Hospice.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a café and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Last year the charity supported over 4,000 patients and their families.

The hospice's work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient's clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.

In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area.

St Elizabeth Hospice is seeking a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of 'charity retail'.

We are looking for someone who has excellent interpersonal skills and the ability to work under pressure and to deadlines. You will have proven retail management experience in a customer focused environment.

In addition to being part of a wonderful local charity, the hospice offers a generous benefit package, including:

• 27 days annual leave entitlement
• Pension scheme (NHS pension transferable)
• Life Cover
• Free Car Parking
• Cycle to Work Scheme
• Car Leasing Scheme
• Health Service Discounts
• Occupational Sick Pay
• Subsidised refreshments
• Blue Light Card
• Employee Assistance Programme