Retail Banking Customer Care Branch Apprenticeship Programme 2026 London

Barclays UK; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution is offering a full-time Apprenticeship in Retail Banking in London. The role offers a competitive salary of £25,000 plus benefits while you work towards a Senior Financial Services Customer Adviser Apprenticeship. Ideal candidates will have 5 GCSEs and a commitment to providing exceptional customer service. This apprenticeship is open to school leavers and those seeking new career paths, offering support and a chance to gain valuable experience.

Benefits

Competitive salary

Professional qualification

Career development support

Qualifications

• Commitment to work hard and push yourself.
• Ability to communicate with customers effectively.

Responsibilities

• Deliver exceptional customer service and resolve client issues.
• Collaborate with teams to support business initiatives.
• Manage client relationships and provide support.

Skills

Customer service

Research skills

Team collaboration

Education

5 GCSEs at grades A*-C including Maths and English

Job description

Overview

Closing Date: 31 October 2025
Annual Salary £25,000 + benefits

Getting qualified. It’s a huge achievement that can completely change your prospects – but it’s not always open to everyone, whether that’s due to the cost of university or the timing not being right. With Barclays apprenticeships, you can gain a permanent, full-time job with a competitive salary from day one while earning a professional qualification at the same time. Whether you’re a school-leaver seeking alternatives to the traditional university route or considering a different path for your future, we’ll help you build an extraordinary career at Barclays, regardless of background.

Our programme is designed for school leavers and career changers, but is open to anyone, regardless of background or age. You’ll join an Apprenticeship cohort from diverse walks of life, including school leavers, ex-military personnel, and parents returning to work.

If you already have a degree, visit https://search.jobs.barclays/graduates to consider graduate opportunities.

Why a Barclays Apprenticeship?

You’ll have the opportunity to earn while working towards a Senior Financial Services Customer Adviser Apprenticeship, a blend of theoretical learning and real-life practical work on a full-time salary in a permanent job. It’s a chance to gain a professional qualification without a student loan, while gaining years of work experience. Apprenticeships may evolve, and a more relevant option may replace the original apprenticeship before you start.

Barclays has spent 15 years developing robust support for its Apprenticeship programme. From day one you’ll be matched with a Programme Support Manager to support you alongside your People Leader. You’ll also be paired with an expert in your subject area to share knowledge.

The Apprenticeship route offers self-discovery and exposure to different career paths. Barclays has 325 years of banking experience and operates in 39 countries, employing around 90,000 people to help move, lend, invest and protect money for customers and clients worldwide, providing opportunities to network and explore interests.

Retail Banking at Barclays

In Retail Banking, we create and deliver brilliant experiences for Barclays customers, shaping the future of our products and services. From savings accounts to investments, mortgages to credit cards, and insurance to digital banking, Retail Banking makes money work for customers across the UK.

We also support entrepreneurs through Business Banking, working with over a million small and medium enterprises to help them grow and thrive, building lasting relationships and providing tools for success.

Branch Customer Care

In this role you’ll deliver exceptional customer service—responding to inquiries, resolving issues, and managing client requests with efficiency and care. You’ll personalise interactions across multiple digital channels, collaborating with internal teams including sales, operations, risk management, compliance and collections to meet client needs and uphold regulatory standards. You’ll help resolve queries and support business operations while maintaining high standards of customer care.

Are you eligible?

Qualified applicants need 5 GCSEs at grades A*-C (9-5) including Maths and English (or equivalent). Beyond that, we’re seeking commitment and enthusiasm. Apprenticeships require you to turn up ready to work hard, push yourself, and think differently, with Barclays backing you as a global bank.

To apply, you must meet the Government's apprentice funding requirements for England, as outlined at https://www.gov.uk/guidance/apprenticeship-funding-rules. These requirements include being ordinarily resident in the UK for the previous three years on the first day of learning (subject to exceptions) and having the legal right to work for the full duration of the apprenticeship.

Working In London

All London branches are well-connected by transport links and surrounded by local amenities, making them ideal places to grow your career in a fast-paced, customer-focused environment.

What happens once you apply?

1. We’ll review your application
2. You’ll complete our online assessments
3. You’ll complete a survey to confirm eligibility
4. You’ll attend a virtual or in-person assessment day (from November 2025)
5. We’ll inform you of the outcome and provide feedback

Equal Opportunity

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Purpose of the role

To participate in the day-to-day activities of the retail banking division, providing insights and expertise to help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities.

Accountabilities

• Execution of small research projects, preparing presentations and reports to communicate findings; collaborate with senior management to implement findings for retail banking.
• Collaboration with cross-functional teams to support business initiatives.
• Participation in training and development programs to enhance skills and knowledge.
• Identification of opportunities, development of business cases, and management of deployment and launch of new products and services for retail banking.
• Management of client relationships and provision of customer service support, including handling questions, processing transactions, and resolving complaints.
• Development and implementation of financial models and strategies to support decision making for retail banking.
• Training and mentoring of junior colleagues.

Analyst Expectations

• Meet stakeholder/customer needs through operational excellence and customer service.
• Perform prescribed activities in a timely, high-standard manner.
• No people leadership roles at this grade.
• Execute work requirements per processes, collaborating with and impacting teammates.
• Escalate policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Manage risk and strengthen controls in relation to your work, in line with rules and codes of conduct.
• Understand your role and how the team achieves objectives; know the work of other teams within the function.
• Work within well-defined procedures that may involve varied routines.
• Demonstrate understanding of procedures; evaluate and select options.
• Make judgments based on factual information.
• Build relationships with stakeholders and customers to identify and address needs, handling sensitive issues as required.

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset to Empower, Challenge and Drive.